Anastasios Kyriakou

Experience

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  Piraeus Port Authority-PPA/OLP-COSCO Shipping

  Nov 2009 - Jun 2010

  Information Technology and Services

  • Installation and configuration of hardware and software.• Troubleshooting related to hardware and software of company's computerized systems, including repairs• Technical support operations• Planning and undertaking of computerized systems maintenance and updates.• Microsoft Windows and other major applications administration responsibilities, e.g. Microsoft Office, Adobe Acrobat etc.• Informing and training the company's personnel on computerized systems related topics (software, user accounts, email accounts, troubleshooting, etc.), and providing technical and operational advice to company's personnel when required. Show less

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  Diebold Nixdorf

  Nov 2010 - Dec 2016

  Electronic Engineer

  Specialty in support and installation of hardware and software on ATM machines,remote support of failure modes via phone,repair of spare parts and management of a CRM program (Oracle).• Software delivery of the latest Operating Systems to ATMs• Training to our customers for new Hardware and Software and new features• Testing modules after repair to confirm full functionality and quality standards are met• Reporting of repairable parts to manager• Reporting repair activities • Root cause analyses for DOA cases, early life• Participation and continuous improvement initiatives • Achieve productivity and quality targets defined by manager Repair Center• Upgrading and replacing wear/tear parts preventively to achieve as-new quality standard• Stock of parts for repair whenever required by manager Repair Center• Troubleshoot and repair defective modules from field service• Performing technical fixes such as clearing Paper jams, Card jams, Bank note jams etc.• Performing First line maintenance on ATMs such as on-site problem diagnosis• Performing Second line maintenance of ATMs devices such as module calibration, replacement and software configuration• Taking complete ownership of the service call while on-site resolving issues• Promoting a high quality of service • Providing banking support• Executing task assigned within SLA• Interacting in a professional manner with customers to foster positive relationships• Providing professional and excellent service to customers and at times to fellow engineers when required. Show less

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  Vodafone

  Jan 2017 - Jun 2017

  Information Technology Consultant

  •Providing first and second level technical contact and convey resolutions to operational issues reported from Customer Operations or Vodafone shops agents•Providing remote assistance •Providing ad-hoc and on the job training of new and existing system functionalities delivered through IT releases•Track, route and redirect problems to correct resources•Understanding priorities and properly escalate unresolved issues to the next technical support level

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  OPAP

  Jun 2017 - now

  • Problem Management and Solutions• Deployment Management• New Releases – Testing UAT / CAT• Quality Assurance testing for New Software OS• Participation in new projects requested by T&D• Maintenance and Management (test, approve & distribute) of all Terminals new images• Preparation of BigFix - Baselines and Tasks• OS Rollout overview (HW/SW) – Technical L3 operations• L3 Reports and Analysis tasks• Analysis of HW problems and preparation of suggestions• Problem resolution L3 alongside with partners –SD/Vendors (logs, tests)• Evaluation of Terminals performance • Preparation of solutions in collaboration with Vendors (new equipment and adjustments) for the Terminals• Preparation of Required Documentation for supporting any new Project• Update SoW for Preventive maintenance tasks and any FAQ• Preparation of Service Manuals of Terminals equipment used by the FS Engineers• Training of Key Partners• Training to internal teams of OPAP for technical issues or new features Show less Responsible for installing and customizing the system and application S/W, including patches and new versions, for OPAP’s gaming terminal equipment as well as performing configuration management tasks.•Spares management (Coordinating, monitoring & controlling, RMA)•Coordinating the team's logistics operations•Participation in service contract billing review•Participation in the drafting of service contracts (SOW)•Participation in the procurement of spare parts•Participation in the pilot testing of new products•Store H/W infrastructure (documentation & collaboration with teams outside T&D)•Maintenance Guides (for Field Service Engineers and Repair Centers)•Providing preventive maintenance documentation and evaluate results• Reporting of repairable parts to manager• Reporting repair activities• Root cause analyses for DOA cases, early life•H/W Maintenance – Repairs of faulty hardware (coordination and carrying out) •H/W testing (all store equipment) Show less

  • Retail Solutions Engineer

    Jun 2021 - now

  • New agents infrastructure rollout specialist

    Jun 2017 - Jun 2021