Heather Thelin

Experience

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  Whipple Service Champions

  Oct 2008 - Dec 2010

  Dispatcher and trainer

  • Provided professional and personable customer service • Fulfilled customer needs quickly and effectively. • Answered phones and scheduled appointments for various services, including HVAC and plumbing • Provided superior customer service while determining customer needs, describe products and services, explain company policy and coordinate appropriate services • Managed customer files, including sensitive personal and financial information, including filing invoices and reports • Maintained a clean and orderly work area • Answered customer questions and resolved concerns • Created training materials and actively trained new and current employees Show less

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  Superior Water and air

  Feb 2011 - Jul 2011

  Dispatcher

  • Provided professional and personable customer service • Fulfilled customer needs quickly and effectively. • Answered phones and scheduled appointments for various services, including HVAC and plumbing • Provided superior customer service while determining customer needs, describe products and services, explain company policy and coordinate appropriate services • Managed customer files, including sensitive personal and financial information, including filing invoices and reports • Maintained a clean and orderly work area • Answered customer questions and resolved concerns • Created training materials and actively trained new and current employees Show less

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  Worldmark

  Jan 2013 - Jan 2013

  Marketer
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  Red Robin

  Feb 2013 - Dec 2013

  Server

  Take and manage customer orders, ensuring that each order was properly made and delivered in a timely mannerOpen and closed the restaurant, ensuring restaurant was ready to open and closed on timeCleared tables, maintained a clean environment in the dining and cooking areasTrained new employees on policies and procedures

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  Bel Red Energy Solutions

  Sept 2014 - Mar 2015

  Dispatcher

  • Provided professional and personable customer service • Fulfilled customer needs quickly and effectively. • Answered phones and scheduled appointments for various services, including HVAC and plumbing • Provided superior customer service while determining customer needs, describe products and services, explain company policy and coordinate appropriate services • Managed customer files, including sensitive personal and financial information, including filing invoices and reports • Maintained a clean and orderly work area • Answered customer questions and resolved concerns • Created training materials and actively trained new and current employees Show less

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  Sugar and Spice Studio

  Feb 2015 - now

  Stylist and Owner

  Sugar and Spice Studio offers salon services and photography sessions. I offer the flexibility of traveling to my clients to help them look and feel their best.

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  Thelin Houshold

  May 2015 - Jan 2016

  Nanny and personal assistant
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  Applebee's

  Jan 2016 - Jul 2016

  Server

  Take and manage customer orders, ensuring that each order was properly made and delivered in a timely mannerOpen and closed the restaurant, ensuring restaurant was ready to open and closed on timeCleared tables, maintained a clean environment in the dining and cooking areasTrained new employees on policies and procedures

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  Friendly Plumber Heating and Air

  May 2016 - Nov 2016

  Dispatch Supervisor

  • Provided professional and personable customer service • Fulfilled customer needs quickly and effectively. • Answered phones and scheduled appointments for various services, including HVAC and plumbing • Provided superior customer service while determining customer needs, describe products and services, explain company policy and coordinate appropriate services • Managed customer files, including sensitive personal and financial information, including filing invoices and reports • Maintained a clean and orderly work area • Answered customer questions and resolved concerns • Created training materials and actively trained new and current employees Show less

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  Red Robin

  Dec 2016 - May 2019

  Manager

  Interviewed and hired new team members, and oversaw their training. Ensured quality food and service. I did daily cash tracking and reports to make and track goals. Team member coaching and schedules. I ran daily shifts taking care of team members and customers with any problems that arose.

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  Happy Pipes Plumbing

  Jan 2020 - Dec 2022

  Dispatch Manager

  I scheduled appointments, directed technicians, and worked closely with customers to resolve any concerns. I created procedures for technicians and office staff. I worked minimally with QuickBooks for purchase orders and account keeping. I arranged permits and Blue Stakes. Processed payments and kept client accounts updated. I did reports and job costing as well.

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  Heathers Mary Kay IBC Adventures

  Aug 2021 - now

  Business Owner
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  My Buddy The Plumber Heating & Air

  Dec 2022 - Mar 2023

  Service Dispatcher

  I scheduled appointments, directed technicians, and worked closely with customers to resolve any concerns. Ensuring to kept client accounts updated. I trained new employees. I worked to ensure appointments are completed by the right technician.