Nabid Anzum

Experience

• 

  Upwork

  Feb 2016 - Aug 2020

  Wordpress Developer
• 

  WeDevs

  Aug 2020 - Aug 2022

  1. Broke down and evaluated user problems, using test scripts, personalexpertise and probing questions.2. Helping To Manage Product Life Cycle.3. Providing Support via HelpScout support tickets, live chat and WordPress Forum.4. Troubleshooting, Investigating and creating detailed bug reports.5. Taking ownership of technical issues and working with our Engineering team to resolve more advanced issues when necessary.6. Supervising Junior Support Engineers.7. Resolving escalated customer complaints. Show less

  • Support Engineer

    Jul 2021 - Aug 2022

  • Junior Support Engineer ( Remote )

    Aug 2020 - Aug 2021
• 

  Awesome Motive, Inc.

  Jul 2022 - now

  Technical Support Specialist

  1. Providing Support via HelpScout support tickets.2. Troubleshooting, Investigating and creating detailed bug reports.3. Writing additional CSS and JS for style conflicts.4. Writing Custom Hooks.5. Taking ownership of technical issues and working with our Engineering team to resolve more advanced issues when necessary.6. Primary contact for online support issues.7. Providing pre-sales support and convincing the customer to purchase.8. Resolving escalated customer complaints and saving the sell.9. Writing Documents about the product.10. Doing Q/A for new PRs.11. Writing Support Engineers Handbook. Show less