ALmaha ALOthman

Experience

• 

  الخليج للتدريب والتعليم

  Jan 2008 - Jun 2009

  مدرس

  English teacher - part time job

• 

  Al Rajhi Bank

  Dec 2014 - Jul 2017

  Provide splendid customer services to customers in a friendly and courteous manner at all timesHave sufficient knowledge about the banking products and services and respond to all inquiries accordinglyImprove customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delayEnsure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging dutiesInform and suggest new banking products to customersProvide information to customers on their account status and account balancesOpen new bank accounts according to laid down rules and guidelinesSuggest effective ways through which the bank can promote its products and services and increase customer satisfactionProvide assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactionsParticipate in marketing and awareness campaigns in the bank to create an enlarged customer baseEstablish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfactionEnsure that customers’ confidential information is properly protected and only used for official purposesBe involved in performing some financial related and marketing transactionsChannel complex customer complaints and challenges to the right quarters for effective resolutionContinuously update skill by participating in professional trainings, go for courses as instructed by management and be willing to contribute acquired knowledge to the development of the back.. Show less

  • Customer Service Specialist

    Dec 2010 - Jul 2017

  • Head Teller

    Dec 2014 - Feb 2017
• 

  Al Rajhi Bank

  Feb 2018 - Aug 2018

  Sales Manager

  My Job Responsibilities Inform customers about the alternative delivery channels of ATM / Self service banking area- Perform financial transactions (cash, transfers, foreign exchange) timely & accurately- Being vigilant and alert on possible fraud- Eliminate risk of cash differences by following diligently the process set & ensuring accurate delivery of cash to customers Handle all exchange related transactions- Cross sell other banks products and services.-Investigate thoroughly differences in books by following required process of checking reports, notes denominations. To maintain the inventory for security instrument like DD’s and Bankers Cheque-• Adhere to all policies and processes to ensure smooth processing and low risk-• Balance daily all transactions- Reduce wait time and serve time by efficient handling of process- Show less

• 

  Al Yamamah University

  Jul 2018 - Jan 2019

  Senior Admission Specialist (Marketing team)

  Intimate understanding of traditional and emerging marketing channelsExcellent communication skillsAbility to think creatively and innovativelyBudget-management skills and proficiencyProfessional judgment and discretion that comes from years of experience in the fieldAnalytical skills to forecast and identify trends and challengesFamiliarity with the latest trends, technologies and methodologies in graphic design, web design, production, etc.

• 

  Abdullatif Alissa Group Holding Co.

  Jul 2019 - Aug 2020

  • Corporate Communnication Officer

    Mar 2019 - Aug 2020

  • Project Coordinator

    Jul 2019 - Apr 2020
• 

  Confidential

  Mar 2023 - now

  Procurement Specialist