Phani Krishna Yerramsetti

Experience

• 

  Wipro Technologies

  Jun 2008 - Jul 2011

  Project Engineer

  • Provided L2/L3 Support for Exchange 2003 messaging for 100,000+ mailboxes and 40+exchange servers. Supporting Windows 2003 Server for Honeywell operations for 130+Domain Controllers.• Performed activities on Exchange server 2003, Active directory, Blackberry servers and LCS• Having Knowledge about Installation and configuration of VERITAS Backup, Exchange servers and OCS.• Monitoring Exchange and DC servers using MOM 2005, SCOM and taking necessary action accordingly and Database Compression Process.• Worked on SEV1, SEV2, SEV3 incident and service calls on different ticketing systems.• Capacity Management activity handled every week and working on SCOM alerts when Database size exceeds the thresholds.• Worked on SCOM alerts and escalating to the next level when there is any critical issues. Show less

• 

  Hewlett Packard

  Jul 2011 - Jun 2015

  Service Delivery Consultant

  Providing L3 Support for exchange 2016 0365, Lync 2013, Exchange 2007 and 2010 messaging platform for 1,60,000+ mailboxes and 150+exchange servers for Société GeneraleOffice proplus Continuous update project (O365)Lync account migration and Skype UI deploymentSupporting 300+ servers which includes Exchange, Blackberry, SharePoint, Lync 2013,OCS, Iron port , Forefront, Trend-Micro serversPerforming activities on 0365, Exchange server 2007, 2010, Lync 2013, Blackberry servers, Good, SharePoint, Trend-Micro and OCS which includes Installation and configuration of Exchange servers, Blackberry, Good, Lync 2013.Monitoring Exchange and Blackberry servers SCOM and taking necessary action accordingly and Database Compression Process.Working on SEV1, SEV2, SEV3 incident and service calls on different ticketing systems.Capacity Management activity handled every week and working on SCOM alerts when Database size exceeds the thresholds.Maintaining Process Matrix and Acting as a Blackberry SPOC from Best shoreCollaborated with management teams to deliver assigned projects, develop competition timeline, assessed/identified potential bottlenecks in each project by daily meetings. Show less

• 

  DXC Technology

  Jun 2015 - Mar 2019

  Technical Specialist

  • Provided L3 Support for exchange 2016 0365, Lync 2013, Exchange 2007 and 2010 messaging platform for 1,60,000+ mailboxes and 150+exchange servers of SG• Office proplus Continuous update project (O365)• Lync account migration and Skype UI deployment• Supporting 300+ servers which includes Exchange, Blackberry, SharePoint, Lync 2013, OCS, Iron port , Forefront, Trend-Micro servers• Performing activities on 0365, Exchange server 2007, 2010, Lync 2013, Blackberry servers, Good, SharePoint, Trend-Micro and OCS which includes Installation and configuration of Exchange servers, Blackberry, Good, Lync 2013.• Monitoring Exchange and Blackberry servers SCOM and taking necessary action accordingly and Database Compression Process.• Worked on SEV1, SEV2, SEV3 incident and service calls on different ticketing systems.• Capacity Management activity handled every week and working on SCOM alerts when Database size exceeds the thresholds.• Maintained Process Matrix and Acting as a Blackberry SPOC from Best shore.• Collaborated with management teams to deliver assigned projects, develop competition timeline, assessed/identified potential bottlenecks in each project by daily meetings. • Worked as a TEAM leader for 30 members team. • Staffing and assigning projects to team• Handled landing process to new joiners to team smoothly with KT plan.• Employee engagement discussions.• Encouraging team to create initiatives and KB articles.• Worked with client closely and handled client related projects. • Initiated Continual Improvement Plans.• Onsite: - As part of transition went to PARIS – to bring new projects to HP – India.• Thorough understanding of SLA / OLAs. Continuous track of tickets that are likely to violate SLA, take necessary actions, follow-up with engineers & KPI calculations.• Adhered to customer security guidelines, data privacy and customer confidentiality guideline.• Microsoft Exchange - Tech Panel member of HPE in conducting technical interviews. Show less

• 

  Atos

  Mar 2019 - now

  • Dealing with Incident, Problem, Change, Service Request Management areas adhere to ITIL process.• Working with customers closely for achieving the targets and for strategic planning.• Delivery Manager for Wintel, Linux, DBA, Mainframe, IAM for Transportation and Banking clients.• Worked on 3 ,5, 7- & 20 +million-dollar projects.• SDM(Backup) responsibilities for network and security teams for Financial Client.• Technical Service Manager/Service owner for WSDS for one of top financial client in Atos which consists of Exchange, Skype, Notes, AD, SCCM, Citrix, Application management, SharePoint.• Provided L4, L5 Support for exchange 2019,2016, 0365, SFB 2015, Teams, Lync 2013, Exchange 2007 and 2010 messaging platform for a Multiple client’s delivery -10+ clients.• O365 and Exchange administration.• Having knowledge on Power Automate workflows & Power BI related tasks.• Patching for exchange servers in Hybrid environment.• MAIA projects for FTE calculations with Project management team under 0365 services.• High Level documentations Preparation for Atos Global Architects• P&L, Finance, Cost analyses and taking actions accordingly to increase revenue.• Handling projects related to RTB and CTB • Represented the account for product licenses and support renewals in the weekly finance calls.• Representation of Technical Operation Committee every month• Automation & Improvements Calls• Following AGILE methodologies (SCRUM, KANBAN etc.)• Handled projects which will be savings & new business to company.• Blackline audit controls for daily and Monthly Datacenter access.• Attending weekly discussions with clients for improvements, issues etc.• Communication risks to clients for legacy platforms.• Daily Huddle with Service Owners/SDM’s. & Internal SDM weekly meetings.• Daily, Weekly, Monthly Service Review call with customers• Incident Reduction Bootcamp, Proactive Problem Management & Capacity Management calls• P1 and P2, Major incident bridge calls Show less Consultant -Systems (GCM-L4) Mar’2019 – April 2020• SME(L4) Support for exchange 2016, 0365, SFB 2015, Teams, Lync 2013, Exchange 2007 and 2010 messaging platform.• Worked as GCM 4 Consultant for a Multiple client’s delivery -10 clients.• High Level documentations Preparation for Atos Global Architects• MAIA projects for FTE calculations with Project management team under 0365 services.• O365 Migration• Patching• Exchange Projects by AGILE methodologies• Lean Management• Problem Management• Incident management (SEV1, SEV2) and Change Management• Technical sessions to team on different technologies• Continuous Improvement Process• Innovation workshops• Automation for process improvements & saving manual efforts.• Technical discussions and knowledge sharing sessions. Show less

  • Delivery Manager

    Jul 2021 - now

  • Consultant

    Mar 2019 - Jun 2021