MAI HAMADA

Experience

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  Sofitel Hotel

  Jun 2009 - Dec 2009

  Guest Relation Agent

  June2009-August 2009 Sofitel El Jazirah Luxury Hotel, Cairo, Egypt. Guest Relation Agent-Responsible for checking in VIP guests.-Ordering amenities & replenishment.-Writing welcome & birthday cards.-Inspecting VIP rooms & suites.-Enlighten lobby with candles daily.

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  Kempinski Hotels

  Feb 2010 - Jun 2012

  Front Office Agent

  February2010-June 2012, Kempinski Nile Luxury Hotel, Cairo, Egypt. Front Office Agent -Preopening team from 06 FEB10 till 06 JUL 10, handled all the preopening work & launched the hotel as the 1st Boutique Hotel in Egypt.-Well trained on Opera PMS Version 5 & 5.4.-Accomplished Essential Front Office Training with Regional Designated Trainer Mr. Sandeep Sharma, Front Office Manager of Kempinski Mall of the Emirates.-Attained Essential Reservation Training & Guest Profile Data Entry with Regional Reservation Champion Mr. Abdel Hady Ibrahim.-Well trained on HOT SOS System to fade all guest problems & orders.Main Tasks: -Desk less check in for all guests.-Check out guests & collect due payments by cash, credit card, city ledger, cheques.-Implementing cashier tasks for pay masters & group payments.-Attending hotel lobby as a lady in red responsible for assisting, welcoming, guests & checking for their opinion of the stay.-Engaging with all guests in a polite conversation to build a loyal customer.-Printing & following up on exceeded credit limit guests, No Shows, Traces, Due outs, Due ins.-Administrative role: Responsible for Store Items using Material Control Program. -Room blocking, cutting keys.-Checking guest preferences & updating profiles accordingly.-Make hotel orientation for groups and individuals.-Handover the shift in a professional way. Show less

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  Allianz Egypt

  Feb 2013 - Sept 2017

  Senior Procurement Specialist

  • Ensuring cost effectiveness against the approved Budget.• Reporting the achieved saving.• Monitoring the delivery of the requested items, products, goods, services and materials.• Handling all Marketing material.• Providing AP team with all forecasted commitments as per the issued Purchase orders.• Make sure that all legal document for each vendor up to date.• Preparing request for quotations (RFQ) after having all business requirements.• Negotiate prices quoted by supplier before communicating it to Business areas for budget approval.• Preparing evaluation sheets for the received offers to ease the decision making process.• Issuing Purchase orders to the selected suppliers and follow up the delivery process.• Follow up the payment process with the AP team.• Scan the market on quarterly basis to update the prices on the Procurement system.• Support in achieving the saving target by negotiating the prices with the suppliers on quarterly basis.• Assisted in providing all the IT supplies, hardware and software.• Prepare a short list of suppliers for each item to ensure the supply base is efficient and for the ease of the purchasing process. Show less

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  Allianz

  Feb 2013 - Dec 2015

  Procurement Specialist

  Procurement SpecialistProjects;-Complete assessment for all Allianz Outsourcing service providers and vendors.-Converting Procurement system from manual to digital ‘’Oracle’’.-Rennovation of Allianz SSCs.-Helping Allianz SE Procuremnt Team ‘’AMOS’’ in making a group deal with hotel chains and airlines globally.-Scanning accomodation service provider for Allianz employee benefits.Day to day tasks;-Undertake research on suppliers, reviewing criteria of reliability, availability of the required goods, delivery times and support structures.-Attend meetings with eager suppliers, assessing catalogues and marketing brochures. -Attend conferences and trade shows to find more suppliers or undertake internet research.-Supervise vendor contract stocking agreements with quarterly review plan to qualify renewal.-Prepare several types of activity reports and assist in budget preparation.-Act as key negotiator for purchasing plans. Responsibility includes initiating, directing and maintaining both short and long-term schedules.-Provide accurate accountable data for preparing Procurement yearly budget.-Monitor the purchasing budget.-Ensure full adherence to the procurement manual and procedures.-Monitor delivery times to ensure they are on time.-Ensure the adequate supply of all required materials, components and equipment and sourcing the most affordable items.-Ensure supervising role working as key contact across the company to ensure implementation of the procurement procedures.-Resolve disputes and claims with vendors and suppliers.-Handle the assigned purchase activities for the company.-Issuing Airline Tickets and handling hotel reservations for Allianz employees travelling for business or training purpose abroad.-Issuing payments and applying penalty or refunds accordingly. Show less

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  ELARABY GROUP OF COMPANIES & FACTORIES

  Oct 2017 - Feb 2020

  Copywriter - Content Writer
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  Ahli United Bank Egypt

  Mar 2020 - now

  Marketing & Communication Supervisor