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Rohan J.

Rohan J.

Product Support Engineer

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  • Timeline

  • About me

    Manager, PLM, Global Labeling, & Branding Applications at Applied Medical

  • Education

    • UC Irvine

      2020 - 2021
      Certification Program Medical Device Development

      Courses Completed:1. Medical Device Quality Systems2. Medical Device Life-Cycle Management3. Regulatory Requirement for Medical Devices4. Medical Device Risk Management5. Medical Device Marketing

    • Syracuse University

      2010 - 2011
      Master of Science Engineering Management - Supply Chain

    • Jawaharlal Nehru Technological University

      2004 - 2008
      Bachelor of Technology Electronics and Communications 2008

  • Experience

    • Wipro Technologies Ltd

      Jun 2008 - Nov 2009
      Product Support Engineer

      - Administering, remote diagnostics and corrective maintenance for EMC Enterprise level Storage Networks and devices like Symmetrix, Clariion, Connectrix, Cisco/Brocade Switches etc.- Proactive corrective maintenance for all components of Symmetrix and DMX.- Troubleshooting different topologies of SRDF.- Rectify issues with Business Continuity Volumes (BCV) and Time Finder Operations (snaps, clone). - Comfortable in handling SCSI bus, Fiber loop, Memory and Directors issues.- Debug different kinds of fabrics and connectrix. - Provided assistance to the Field Engineers on script failures and part replacement.- Provided assistance for Engunity code maintenance and patch upgrades. - Being an individual contributor, promoted to the RCM team responsible for monitoring Drive synchronization, Drive Replacement, Hot spare Removal.- Mentoring and training of new hires.Trainings Attended:- Storage Introduction – SAN, NAS, CAS and DAS.- Fabric Fundamentals.- Data Protection techniques – RAID.- Received 2 months of product based training, which included: ISM Training.- Introduction to Symmetrix and DMX architecture and their components.- Introduction to Symmwin Software.- Theoretical concepts of SRDF (Symmetrix Remote Data Facility).- EMC proprietary training on RAID-S.- Hands on training on parts replacement in Symmetrix and DMX. Show less

    • Syracuse University Center for International Student Services

      Jan 2010 - May 2010
      Team Lead

      - Improved problem solving skills as the lead of quality improvement team tasked with simplifying the new student arrival process. - Applied Lean-Value Stream mapping techniques to develop and implement a new and improved process allowing the Center to manage a greater number of new students. - Exercised ability to improve processes by designing models and conducting test runs.

    • Syracuse University Department of Public Safety

      Jan 2010 - Jun 2011
      Shift Supervisor

    • OMNI Procurement Solutions, LLC

      Jul 2011 - Oct 2011
      Procurement Intern

    • LeverX

      Mar 2012 - Apr 2018
      SAP PLM Solutions Consultant

      SAP PLM Functional Consultant with over 5 years of experience with a focus on configuring, implementing, and testing in SAP PLM (Product Life Cycle Management), utilizing a variety modules including:• SAP PLM 7.0x• SAP DMS (Document Management System)• SAP ECM (Engineering Change Management)• SAP PSS (Product Structure Synchronization)• LeverX IPS (Integrated Process Solution for Workflow Management)

    • A. O. Smith Corporation

      May 2018 - Aug 2019
      Senior PLM Business Systems Analyst

      o Responsible for understanding the technology and process landscape of A. O. Smith’s Engineering, Product Management and Technical Support teams including any integration points with other process areas.  o Recognizing opportunities to improve process performance and quality that includes: o Working closely with the Site leads, Master Users, Engineering Managers, and other SMEs to define and validate requirements. o Developing scope change, functional, and technical documentation. o Configuring process related functionality such as, SAP Document Management, Material Management, BOM, Engineering Records, SOLIDWORKS & Engineering Control Center, RevTrac Management, IPS, and Cenit Workflows. o Ensuring all SAP landscapes are aligned and up-to-date at all times. o Working closely with development teams to clarify and refine requirements. o Validating that configuration and software enhancements meet functional and technical requirements. o Developing test plans, scripts, and data sets. o Developing training material and providing training to end users. o Associates level experience in SOLIDWORKS usage. Supporting data integration, mapping and conversion, and quality initiatives. o Managed SAP ECTR upgrade and implemented ECTR 5.1.14.1 version.o Managed CenitAPM upgrade and implemented Cenit 4.3 version.o Enhanced A.O.S. Product Control Process and Technical Literature processes that helped significantly reduce the processing times and reduce errors.o Experienced in managing and working with multiple cross functional teams and external vendors.o Mentored junior members of the PLM team and new hires. Show less

    • Applied Medical

      Sept 2019 - now

      • Manager

        Jan 2023 - now

      • Acting Manager

        Sept 2022 - Dec 2022

      • Lead Business Analyst

        Nov 2019 - Sept 2022

      • PLM Business Analyst III

        Sept 2019 - Nov 2019

  • Licenses & Certifications