Sohail Khan

Experience

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  Impact Infotech Pvt. Ltd. - India

  Oct 2020 - Oct 2021

  Desktop Support Engineer

  Client name :- Bajaj Finserv Ltd.Department :- Manage IT. Address user ticket regarding Hardware, Software & Network.✓ Ticketing tool Sapphire IMS.✓ Walk to end user for installing computer peripherals.✓ Configuration new laptop at Auto Pilot process.✓ Installation, configuration and troubleshooting 2010, 2019 , Office 365.✓ Responsible for handling Active Directory access for password reset & unlock the user accounts.✓ Provide remote connectivity access to end users.✓ Provide the security to customer servers.✓ IPv4 and IPv6 address announcements (customer/ company prefixes) on our network.✓ Helps employees/colleague clearing their technical doubts by conducting network session's.✓ Diagnosing network issues with Ping.✓ Record technical issue and maintain in call logs in MS Office.✓ Guide end user by using remote session.✓ Monitoring server rooms.✓ User No Dues Certificate (NDC) clearance.✓ Installation of operating system & Domain joining.✓ Installation of local printer and Network printer.✓ Installation and configuration of SCCM Client.✓ Installation and configuration of Symantec Antivirus.✓ Software installation.✓ Networking LAN troubleshooting.✓ Network Activities. Show less

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  Tata Communications Limited, Dighi, Pune.

  Dec 2021 - Oct 2022

  Network Operations Center Engineer

  The NOC Engineer Level I position is a key contributor in the success of managing our client’s networks. This is achieved by quickly resolving incidents that our clients open tickets for and by constantly monitoring the alerts generated by our tools to resolve incidents before our clients are aware.➢ Responsible for installing, monitoring and troubleshooting the PAN India network & Data Center Network Devices like IOT Gateway, switches, Router, and Monitoring & checking Routing Protocol, OSFP and HSRP, and, Associating Network devices to monitoring tool, Coordinating with Last mile various network related issue with service provider (Vodafone, Tikona, Airtel, Regional providers) & Internet Circuit issues.Roles & Responsibilities in Brief:✓ As a L1 NOC Engineer maintain efficient uptime of TATASKYBB network in co-ordination team members.✓ Monitoring and reporting of IOT Gateway issue such as Link down or Site down, hardware related issues and troubleshooting.✓ Alarm Monitoring of Network using Orbiwise NST and taking follow up with specific vendors for issue raised such as Link failure, Hardware related etc.✓ Troubleshooting of issues and tickets raised by TCL tool.✓ Track issues through to resolution.✓ Taking follow and understanding of Network issue raised with vendor such as Huawei, Kerlink & TCL.✓ Preparation of daily reports related IOT Gateway issue to network consisting of utilization, hardware related etc.✓ Performing configuration change impact analysis and creating plan of action document for request for deploying new service.✓ Knowledge about Configuring IOT Devices Such as (Gateway) for providing connections to the END Users.✓ Knowledge of DHCP (dynamic host configuration protocol),✓ DNS (domain name services)✓ Good learner and listener.✓ Good knowledge & Work Experience in MS Office applications✓ Good communicator with a natural aptitude for dealing with people. Show less

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  Coforge

  Dec 2022 - Jun 2023

  Network Operations Center Analyst

  Provide troubleshooting support for enterprise network environments Configured and Maintaining All Network Devices Such as Router, Switch. Resolving the Incident and service Request Daily Elixir Portal with SLA time Monitoring and Coordinating with ISP team to resolved Link Related Problem & Reduce Downtime Prepare Reports (Checklist, IT Downtime, Network Breakdown, Switch Uplink) Daily/Monthly & Send mail to Reporting Manager. Co-ordinate the vendor for operation and monitoring every device on client Implementing LAN and WAN Connection Monitoring & Installation of Morphisec Av Engaged in technical support for the resolution of escalated faults from Users As a L1 NOC Engineer maintain efficient uptime of Coforge network in co-ordination team members. Monitoring and reporting of Access and Core network issues such as Link down, hardware relatedissues and troubleshooting. Alarm Monitoring of Network using OpManager, PRTG, Orbiwise NST and Solar Winds taking follow upwith specific vendors for issue raised such as Link failure, Hardware related etc. Troubleshooting of issues and tickets raised by Ticket Tool. Troubleshooting and monitoring the internet and MPLS Link, P to P link & Global VPN/DMPLS. Preparation of daily reports related to Coforge network consisting of utilization, hardware related etc. Analyzing for requirement of additional hardware at POPs on bases of reports generated and reportingsame and fulfillment with specific vendor Provide training to SOC team, and guiding them related to any specific change deployment. Performing configuration change impact analysis and creating plan of action document for request fordeploying new service. Show less

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  Tech Mahindra

  Sept 2023 - now

  Network Engineer