Brent Lee , M.A.

Experience

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  United States Marine Corps

  Dec 2004 - Aug 2011

  Staff Manager / Training Non-Commissioned Officer

  Served as a leader, trainer, and operations specialist, ensuring mission readiness, compliance, and the professional development of military personnel.🔹 Led & trained 500+ Marines, from entry-level to senior executives, in operational readiness, leadership, and information security.🔹 Supervised & mentored 40+ personnel, overseeing daily operations, tactical planning, and strategic execution.🔹 Managed security & compliance for six electronic systems valued at $1M, conducting inspections and surveillance to prevent violations.🔹 Maintained training records & performance evaluations, ensuring all personnel met military training and operational standards.🔹 Held TS/SCI clearance, demonstrating trust in handling classified intelligence and operational security matters.🔹 Executed logistical patrols & strategic security measures to enhance mission effectiveness and safeguard critical assets.My time in the Marine Corps instilled in me discipline, adaptability, and a commitment to excellence, all of which continue to drive my leadership and training approach today. Show less

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  Loomis

  Sept 2011 - Apr 2012

  ATM Technician/Armed Guard

  Provided secure transportation and technical support for high-value assets while ensuring compliance with strict security protocols:🔹 Safely transported currency in armored vehicles, maintaining secure logistics from collection to delivery.🔹 Delivered technical support for ATMs at public and secure banking locations, ensuring uninterrupted service.🔹 Collaborated with cross-functional teams to meet deadlines and achieve customer satisfaction.🔹 Maintained detailed logs of deliveries and pickups to support accurate record-keeping.🔹 Monitored for security issues, promptly reporting any irregularities to safeguard company assets.This role enhanced my abilities in security operations, technical troubleshooting, and cross-department collaboration in a fast-paced, high-stakes environment. Show less

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  The Vitamin Shoppe

  May 2012 - Sept 2013

  Sales Associate

  Provided personalized wellness solutions and sales expertise in a fast-paced retail environment, driving customer satisfaction and store profitability.🔹 Exceeded sales goals by actively engaging customers and recommending tailored health & nutrition products.🔹 Built strong customer relationships, identifying wellness and fitness needs to drive upsells and repeat business.🔹 Managed point-of-sale transactions, ensuring accuracy and efficiency.🔹 Created & maintained engaging product displays, enhancing merchandising and brand presentation.🔹 Participated in sales promotions & incentive programs, contributing to storewide performance.This role strengthened my ability to deliver customer-focused sales, product education, and brand representation in a dynamic retail setting. Show less

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  Shoot Straight Inc

  Sept 2013 - Sept 2014

  Lead Sales Associate

  Provided sales, training, and compliance oversight for a high-volume firearms retailer and indoor shooting range, ensuring exceptional customer service and regulatory adherence.🔹 Increased sales & customer satisfaction by delivering expert product recommendations and service.🔹 Conducted background checks & ensured regulatory compliance, verifying 4473 forms accurately.🔹 Trained & mentored an 8-person team, improving product knowledge, sales techniques, and operational efficiency.🔹 Managed long-term client accounts, driving repeat business and enhancing customer loyalty.This role strengthened my ability to train teams, ensure compliance, and drive sales through strategic customer engagement. Show less

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  Bank of America

  Oct 2014 - May 2015

  Account Supervisor/ Claims Analyst II

  Investigated and managed fraud claims, account disputes, and financial resolutions, ensuring compliance with industry regulations and internal policies.🔹 Reviewed & resolved fraud claims, determining denials, settlements, or authorized payments.🔹 Collaborated with third parties & internal teams to investigate and resolve account disputes efficiently.🔹 Analyzed & decisioned incoming claims using multiple systems and tools, processing chargebacks and account adjustments.🔹 Prepared detailed reports on fraud mitigation and claims investigations for senior leadership.🔹 Maintained compliance with financial regulations and internal operational controls for all assigned cases.🔹 Assisted in process improvement initiatives, contributing to the development of SOPs to enhance efficiency.This role strengthened my ability to analyze complex financial data, resolve disputes, and drive process improvements while ensuring customer satisfaction and regulatory compliance. Show less

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  Quality Carriers

  Oct 2015 - Mar 2025

  I led the design, development, and execution of training programs that equipped employees with the skills and knowledge to thrive. Partnering closely with senior leadership, I translated complex processes into clear, engaging learning experiences—from instructor-led workshops to e-learning modules and interactive dashboards.Our training efforts impacted over 4,000 employees across the organization and included more than 100 onsite training events, ranging from single-day intensives to full week-long sessions.🔹 Developed & delivered training programs on policies, procedures, leadership, and operations🔹 Created companywide soft skills training targeting all levels of leadership, driving consistency and communication across the culture🔹 Designed and facilitated communication workshops for senior leaders to strengthen executive presence and feedback skills🔹 Partnered with HR and executive leadership to lead cultural change initiatives aimed at reducing turnover and improving employee engagement🔹 Built e-learning modules, videos, SOPs, and interactive guides using Articulate 360 and Google Workspace🔹 Automated scheduling and communication workflows using Google Apps Script, improving efficiency across teams🔹 Managed LMS content and delivery, including a pre-Day 1 onboarding experience with LMS modules and self-service resources🔹 Facilitated 990+ live virtual microlearning sessions in one year (30 min or less) on role-specific and professional topics🔹 Built real-time dashboards in Looker Studio to track training progress, learner performance, and feedback🔹 Regularly evaluated program effectiveness using surveys, assessments, manager feedback, and performance metricsMy goal was always to create meaningful, scalable learning that built confidence, improved performance, and supported the culture from the inside out. Show less In this dual role, I led training initiatives and systems optimization efforts that supported over 4,000 employees across Quality Carriers and its affiliates. I combined instructional design with data-driven analysis to build learning experiences that improved performance, streamlined processes, and supported long-term growth—both internally and externally.🔹 Trained 1,000+ employees directly through instructor-led and virtual sessions, with learning content and tools impacting all team members companywide🔹 Designed and delivered ILT, VILT, and e-learning solutions for internal teams and external clients🔹 Conducted comprehensive training needs assessments to identify skill gaps and align programs with business goals🔹 Developed role-specific onboarding and upskilling programs to reduce ramp-up time and increase productivity🔹 Facilitated employee development initiatives, including The 7 Habits of Highly Effective People and DISC-based communication workshops🔹 Analyzed process inefficiencies and collaborated across departments to implement scalable solutions🔹 Created modern, interactive content using tools like Articulate 360, Vyond, Kahoot, and Google Suite🔹 Evaluated program effectiveness using performance metrics, learner feedback, and continuous improvement cyclesThis role allowed me to combine leadership, education, and systems thinking to improve how people learn and how organizations grow—from the ground up. Show less Served as the central hub for freight planning, team training, and corporate coordination across 120+ terminals. Acted as the lead scheduler for four Northeast locations while supporting nationwide logistics operations and terminal performance.🔹 Planned and dispatched freight for independent contractors at four core terminals in the Northeast, ensuring consistent movement, efficient reloads, and effective home-time routing🔹 Supported freight coordination for 120+ company and affiliate locations across the U.S., balancing asset utilization, customer needs, and contractor satisfaction🔹 Designed and implemented a live internal tracking system to be used collaboratively across four terminals and Central Scheduling, improving visibility and alignment🔹 Conducted periodic site visits to lead employee appreciation events, build team culture, and reinforce operational goals🔹 Partnered with external vendors to coordinate participation in events and negotiate priority services and rates🔹 Acted as the primary liaison between terminal leadership and the corporate office, ensuring alignment on expectations, escalations, and communication🔹 Trained and onboarded new schedulers and dispatchers, promoting consistency and confidence across field officesThis role strengthened my ability to streamline operations, lead cross-functional teams, and support both frontline success and enterprise-wide performance. Show less

  • Manager of System Development and Training

    Jan 2022 - Mar 2025

  • Sr. Operations System Analyst / Corporate Trainer

    Jul 2018 - Jan 2022

  • Central Scheduler / Trainer

    Oct 2015 - Jul 2018
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  Maxwell Leadership

  Mar 2024 - now

  Maxwell Leadership Certified Speaker, Coach, and Trainer | Executive Program Leader

  As a Maxwell Leadership Certified Speaker, Trainer, and Executive Program Leader, I help individuals and organizations develop their leadership potential and create lasting impact. Drawing from John Maxwell’s proven principles, I deliver high-impact workshops, coaching, and training programs tailored to teams, executives, and individuals seeking growth.🔹 Facilitator for leadership workshops & corporate training🔹 Expert in communication, coaching, and team development🔹 Access to exclusive Maxwell Leadership content & toolsI’m passionate about helping others lead with confidence and clarity. Whether you need a keynote speaker, leadership facilitator, or executive coaching, I’d love to connect and support your growth journey. Show less

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  Skilled Development LLC

  Mar 2024 - now

  Founder

  I help organizations and individuals unlock their full potential through custom training and leadership development. Using a blend of proven methodologies and interactive tools, I equip teams with the skills they need to communicate effectively, collaborate seamlessly, and lead with confidence.🔹 Provide tailored training & consulting to enhance leadership, communication, and teamwork.🔹 Utilize John Maxwell DISC assessments & The Leadership Game to drive self-awareness & team growth.🔹 Deliver engaging workshops & coaching that translate learning into real-world impact.At Skilled Development LLC, my mission is simple: empower leaders and teams to grow, connect, and succeed. Show less