Talk to sales Try for Free
Yujie Li

Yujie Li

Guest Service Agent

Followers of Yujie Li296 followers
location of Yujie LiShanghai, China

Connect with Yujie Li to Send Message

Connect

Connect with Yujie Li to Send Message

Connect

  • Timeline

  • About me

    Hilton RMCC (APAC) - Manager Business Intelligence

  • Education

    • Florida International University

      2013 - 2017
      Bachelor's degree Hospitality and Tourism Managemnt

      Activities and Societies: TUC-FIU Marriott Tianjin Program ten year Anniversary 2014/9--2014/10 Captain of media activities

    • Florida International University

      2017 - 2019
      Master of Science Degree in Hospitality Management Hospitality and Tourism Managment 3.7

      Activities and Societies: • Volunteer- South Beach Wine and Food Festival G.T.V. Reception February 2018 • Volunteer- Quirch Buying Show October 2018 • Volunteer - See and Taste Belize October 2017 • Volunteer - Turkish Reception October 2017

    • Florida State University

      2020 - 2021
      Master of Business Analytics Business Analytics

    • Tianjin University of Commerce China

      2013 - 2017
      Bachelor's degree Hotel/Motel Administration/Management

      Activities and Societies: Community Carnival、TUC-FIU Centre Media 2013/9--2014/7 Centre Media Vice Minister 1. Created the Video and Posters for student Union 2. Manage our school Carnival propaganda 3.Teach student how to make or prefect videos 4.Maintain order for graduation ceremony2015/5 Planer and host of Rush hour

  • Experience

    • Indigo Haihe, Tianjin

      Dec 2013 - Jan 2014
      Guest Service Agent

      Guest Service Agent• Assisted with guest luggage from the check-in process to the guests’ rooms• Provided hotel tours to guests while escorting them to their rooms introducing hotel amenities and, providing local travel suggestions.

    • Crown Plaza Tianjin Meijiangnan

      Jun 2015 - Aug 2015
      Customer Service Specialist

      Server• Prepared the restaurant for opening by setting up tables and prepping beverages and desserts for 80 guests.• Served approximately 70 guests per day ensuring all food orders were received in a timely efficient manner.• Supported the Room Service department by taking approximately 3-5 phone call per day and delivering food orders as needed.

    • Uber

      Jun 2016 - Aug 2016
      Business Development Specialist

      Business Development Specialist (Driver side)• Planned welfare and benefits for Uber’s driver, such as gas reward and car repair.• Launch business cooperation with other companies to recruit new Uber drivers.• Assisted and solve problems for approximately 20 drivers per day in a timely efficient manner

    • The Ritz-Carlton Hotel Company, L.L.C.

      May 2017 - Aug 2017
      Club Lounge Trainee

      Club Lounge Concierge• Responsible for VIP Guest check-in of approximately 1-3 people per day by providing personalized and exceptional customer service. • Set up club lounge food and beverage buffet base on different times throughout the day.• Was recognized and awarded for creating a “WOW” story for going beyond the guest’s expectations.

    • Florida International University

      Nov 2018 - Jan 2020
      Research Assistant

      • The second author of Application of High-pressure Processing in Combination With Natural Anti-Microbial Agent to increase the shelf life of Fresh White-Leg Shrimp (Lit Penaeus Setiferus) reported on SHIFT20 Virtual Event and Expo • Attended IAFP 2019 Annual Meeting to present, “A Machine Learning (ML) Approach to Micro-Isothermal Calorimetry (MIC) as a Function of Microbial Growth in Fresh and Processed Foods” in Louisville, Kentucky.• Prepared H.A.C.C.P. for food suppliers and helped them achieve U.S.D.A. approved for market selling. • Conducted testing of Moisture and Polymerase chain reaction (PCR) detection to predict food samples shelf-life. • Collected and consolidated raw data from Spectral, Micro-Isothermal Calorimetry and created visualized curve graph for research analysis.• Assisted in Cochran 2019 Fellowship Program on School Meals (Laos PDR) – Asia Pacific and in Cochran 2019 Fellowship Program on Supermarket & Retail management for Paraguay. Show less

    • Hilton

      Apr 2021 - now

      • Manager Business Intelligence RMCC

        Jan 2024 - now

      • Senior Business Intelligence Analyst

        Sept 2022 - Dec 2023

      • Analyst Business Intelligence

        Oct 2021 - Aug 2022

      • Revenue Analyst

        Apr 2021 - Sept 2021

  • Licenses & Certifications

    • The Institutional Review Board, CITI Program

      CITI Program, A Division of BRANY
      Apr 2019
      View certificate certificate

  • Volunteer Experience

    • Staff

      Issued by Chinese Volunteers Association on Dec 2013
      Chinese Volunteers AssociationAssociated with Yujie Li