Cheryl M. Stawicki

Experience

• 

  University Hospitals

  Aug 1988 - Jun 1999

  • Administrator, Department of Medicine, Hematology/Oncology

    Feb 1997 - Jun 1999

  • Marketing/Finance Specialist

    Oct 1995 - Feb 1997

  • Administrative Coordinator

    Sept 1991 - Oct 1995

  • Information Center Coordinator

    Aug 1988 - Sept 1991
• 

  Medical Mutual

  Jun 1999 - Sept 2013

  Managed an Ohio Retirement System client relationship with 42,000+ eligible employees, by establishing and developing a long-term relationship.• Developed, implemented and coordinated client strategic goals and initiatives; served as Project Manager to ensure completion of projects.• Significantly improved quality of service by reducing balance billing problems by more than 50%. • Implemented contractual commitments and performance guarantees by organizing with necessary business areas.• Established wellness, disease management and education programs addressing improvement in quality of health which, over time, will reduce claims cost. Show less

  • Account Executive, Ohio Retirement Systems

    Dec 2011 - Sept 2013

  • Market Business Analyst

    Apr 2003 - Dec 2011

  • Product Management Specialist

    Mar 2001 - Apr 2003

  • Senior Proposal Specialist

    Jun 1999 - Mar 2001
• 

  Contigo Health

  May 2014 - now

  (formally Health Design Plus)Responsible for all operational functionality of the COE / Destination Medicine programs including the day-to-day activities, workflow/process efficiencies and improvements and budgeting as well as business strategy development and deployment resulting in annual revenue of $8 million.• Manage a cross-functional, remote team of 3 direct and 36 indirect reports including Customer Service Representatives, Registered Nurses, Supervisors and Managers.• Develop, implement, launch, and monitor four COE / Destination Medicine programs by establishing project plans, leading project initiatives, coordinating resources and staff involvement, providing oversight and direction and ensuring project completion by target date. Work with clients, contracting facilities, and internal and external stakeholders.to meet client goals.• Spearheaded operations during a 270% volume growth over 4 years pre-pandemic. Met and exceeded pre-pandemic growth by 11% over the last year. • Develop operational strategic plans and oversee project management activities for program enhancement and expansions to determine client opportunities and/or improve quality, efficiencies, workflow processes and proprietary software automations. • Participate in the creation of approximately $2.5M proprietary software system to manage members through the COE / Destination Medicine programs. System development includes a new operations platform along with member and provider portals. Project responsibilities included workflow and system development, user testing, staff training, and system launch. • Support client services/sales with new business expansion opportunities.• Understand client business needs, participate in solution development and effectively communicate resolution. Show less Oversee ten Fortune 100 clients who offer COE Travel Surgery Programs to 1.6M eligible employees. • Cultivate and strengthen relationships while providing world class service by serving as direct point of contact for clients, their partners and vendors.• Strategically promote and market the COE and destination medicine programs by collaborating with client’s partners, vendors and carriers.• Provide project management support to include determining and developing process improvements and program efficiencies, implementing new clients and overseeing an ISO Assessment Audit.• Lead new client implementations by communicating with client throughout the entire implementation process on overall project plan updates.• Identify and support securing new revenue opportunities within client base Show less

  • Director, Patient Centered Programs

    Aug 2015 - now

  • Account Manager, Patient Centered Programs

    May 2014 - Aug 2015