Andrea Rodgers

Experience

• 

  Momentum Magazine

  Jan 2008 - Jan 2009

  Contributing illustrator

  Ad layout and illustration

• 

  OHSAH - Occupational Health and Safety Agency for Healthcare in BC

  Oct 2008 - Jul 2010

  Communications and Design Assistant

  Experience with: Information design and printing, stakeholder engagement, copywriting, email newsletter layout, coding and database management, occupational health and safety initiatives in healthcare.

• 

  Fraser Health Authority

  Jan 2010 - Jan 2010

  Graphic designer

  Workplace Health, WHITE.net report design and printing

• 

  Haro Park Centre Society

  Sept 2010 - Oct 2013

  Graphic Designer

  Four years of annual report design and layout. Promotional materials for accreditation.

• 

  Legal Services Society (Legal Aid BC)

  Jan 2011 - Dec 2014

  Graphic Designer

  Created several award winning publications for citizens without means in the legal system including: Living together, living apart, Is your client safe brochure and Family Law in BC: Quick Reference Guide. Also worked on design for the interface for the MyLawBC site. One of the first online pathway tools at LSS.Experience with: Information design, interface design, file layout and set up for print, proof reading, stakeholder engagement and management, contractor management,

• 

  TransLink

  Feb 2012 - Feb 2012

  Contributing Illustrator

  Buzzer Illustration February 2012

• 

  Startup Weekend

  Nov 2014 - Nov 2014

  Hackathon

  2nd place winner of working prototype - My Green Space: Meant for new and seasoned gardeners, to help plan and build gardens in personalized spaces. Specialization in urban apartment living. Self organizing group. Responsible for logo and key prototype pages. Used lean value tree methodology.Prize: coaching, office space at lighthouse labs

• 

  BCLC

  Jan 2015 - May 2019

  UI/UX Designer

  ● UI and UX design for the organization’s first agile pilot native app - Lotto! app, allowing regular customers to purchase and save their tickets without needing to visit a store.● Involved in UI/UX for BCLC.com Discovery, IA and interaction design and the socialization and engagement of a design system at BCLC.

• 

  Vancouver Startup Week

  Sept 2016 - Sept 2016

  Hackathon

  Creation of working prototype app - Me + You: a secure app, connecting physicians with patients for file sharing, instant communication and test results. Self organized group of 6: Responsible for design of key pages in app and presentation pitch to judges.

• 

  Northwestel

  May 2019 - Oct 2023

  ● Negotiated final vendor contract to support company and customer needs. ● Conducted market and pricing analysis to form a recommendation that the business case was based on, allowing the company to remain competitive in positioning. ● Worked with the steering team to create a launch solution addressing the demands of the business; reviewing the business case and pricing, presenting and aligning on product roadmap and launch strategy. ● Conducted user testing of Plume service with 20+ users and created support content, resulting in reduced transition friction in customer adoption.● Launched the Plume HomePass app which was delivered on time and within budget with a 1% trouble ticket rate within the first month. ● Implementation of the product allowed the company to improve the quality and reliability of the residential in-home wifi experience, decrease customer support needs and decrease network downtime. Show less

  • Product Solutions Manager

    May 2022 - Oct 2023

  • Business Analyst

    Nov 2021 - May 2022

  • Manager, Digital User Experience

    May 2019 - Nov 2021
• 

  Government of Yukon

  Jan 2024 - now

  Business Analyst

  ● Led system development for ENV eLicensing system DevOps.● Recommended and implemented changes to the Jira project management tool and processes, translating user needs into technical specifications, tracking work velocity, managing issues, and automating workflows.● Enhanced process efficiency through continuous improvement initiatives, reducing development time and improving ROI.● Acted as liaison between leadership teams, stakeholders, subject matter experts (SMEs), and the development team.● QA lead for test case creation, tester and issue management and defect resolution. Troubleshot issues arising from testing and customer use.● Conducted user testing for digitized sportfishing reporting, collected feedback, and prioritized future development needs.● Facilitated eLicensing strategy sessions to align project vision with departmental goals.● Participated in the AIMES permitting system development and business analysis, vetting UI design for the Parks and providing UX recommendations.● Project manager for the Surface Disturbance and Wetlands Information Hub mapping portal projects, liaising with government, NGO, and non-profit agencies to represent stakeholder needs. Show less