Michael Broyles

Experience

• 

  Aspect Software

  Jan 1992 - Jan 1999

  Product Manager
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  Aptean (formerly Saratoga Systems)

  Jan 1999 - Jan 1999

  Director, Product Marketing
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  Netformx

  Jan 1999 - Jan 2001

  Director of Product Management
• 

  Mitel (formerly ShoreTel)

  Jan 2001 - Jan 2002

  Senior Director, Product Marketing
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  Concentrix

  Jan 2002 - now

  Member of five-person team that incubated and launched newly developed and acquired products. Designed and implemented initial sales strategies for missionary and current direct, channel, and international customers. Provided training and sales enablement to transition established products to field sales force. Significant Accomplishments: • Exceeded quota by 200% in 2010 and 150% in 2009.• Sold and closed largest multi-channel IP Contact Center solution in company history• Closed $95 million of new revenue from cloud-hosted solutions while identifying optimal sales strategies, processes, and tools to transition to the mainstream sales force. Show less Opened sales in the East Coast market for Nuasis, Inc., a start-up provider of contact center solutions for the SME market. Provided technical sales support for all markets.Significant Accomplishments: • Relocated from Silicon Valley to the National Capitol Area to create a national sales presence for Nuasis. Contributed to subsequent 300% increase in company revenue. • Led prospect discovery sessions. Developed upgraded sales presentations that more clearly articulated product value, demonstrated productivity, and quantified prospective cost savings. • Created a knowledge base that expedited responses to requests for information and requests for proposals. Show less

  • Senior Customer Experience Architect

    Jan 2024 - now

  • Senior Customer Solutions Strategist

    Feb 2018 - Apr 2024

  • Director, Customer Solutions

    Jan 2011 - Feb 2018

  • Sales Director, Strategic Products

    Jan 2006 - Jan 2011

  • Regional Sales Manager and Senior Sales Engineer

    Jan 2004 - Jan 2006

  • Senior Director, Product Management

    Jan 2002 - Jan 2004