Rahul Garg

Experience

• 

  Tata Consultancy Services

  Apr 2008 - now

  - Metrics Management System Design and ensuring compliance to the same at Organisation Level- Metrics Analysis and presenting the same to Leadership team at organisation Level on Monthly / Quarterly basis- Ensuring Non Conformity to SLAs are getting reviewed and actions are being taken on the same to take the same to effective closure- Customer Feedback Management Lead at Organisation Level- Delivery Assurance Manager of TCS BFSI BPS NCR sites- Lead Site Auditor for the TCS BFSI BPS NCR sites- Ensuring deployment of ISO 9001:2008, ISO 20000, ISO 270001, CMMi, COPC , TBEM standards at the site.- Ensuring compliance to Project Management Reviews at the Organisation Level and PMR reviewer for the selected site projects.- Business Quality Metrics Scorecard lead and ensuring good performance of the domains on scorecard parameters Show less

  • Delivery Excellence Partner

    Apr 2020 - now

  • Delivery Assurance Manager

    Apr 2008 - now