Hannah Joseph

Experience

• 

  Enzen Technologies Pvt. Ltd.

  Jun 2013 - Nov 2017

  Consultant

  𝐑𝐨𝐥𝐞𝐬 𝐚𝐧𝐝 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:I played a pivotal role in a prestigious transformation programme at UKPN, where the company migrated all its operations from legacy systems to SAP. This project spanned four years and consisted of five main releases, during which I was heavily involved in testing. My responsibilities included identifying business requirements and testing ERP (SAP) systems, customer portals, and website functionalities, managing 500-600 user requests daily, and overseeing connection upgrades. I developed test plans, coordinated UAT testing at a customer site in London, and conducted tests on SAP modules like CRM, Plant Maintenance, Sales and Distribution, and Material Management. Additionally, I established defect tracking processes, led triage meetings, created essential project artifacts, and analyzed and resolved production issues in various SAP modules. My efforts were recognized for project excellence in 2016 at the client's site in London Show less

• 

  TransCentra

  Jun 2017 - May 2018

  Business Test Analyst

  𝐑𝐨𝐥𝐞𝐬 𝐚𝐧𝐝 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:• Collaborated within an Agile framework to identify process inefficiencies and automate tax processing workflows using the Selenium TestNG framework. • Developed detailed test plans, scenarios, scripts, and traceability matrices.• Configured test environments for system testing and UAT, including database setup. • Conducted diverse testing activities such as UI, functional, regression, volume, and ramp testing across tax processing applications like TMS Image, e-Flow Solution, and Top Image System.• Regularly facilitated status meetings and prepared comprehensive progress reports to ensure seamless project execution. Show less

• 

  Intellect Design Arena Ltd

  Aug 2018 - Jan 2022

  Senior Consultant -Business Analyst/Quality Assurance

  • Managed test planning, estimation, and execution within an Agile framework for E2E and UAT testing.• Collaborated with stakeholders to translate business needs into user stories and led the testing of 500+ functional test cases per cycle.• Utilized SQL for test data management and automation with Selenium for regression testing.

• 

  Loughborough University

  Mar 2022 - Feb 2023

  Research Assistant - User requirements management
• 

  BT Group

  Apr 2023 - Nov 2024

  Quality Assurance/Operational Readiness

  • Led Live/ORT Team for BT’s 21CN Network Transformation Programme, managing onshore and offshore teams through SDLC phases.• Defined comprehensive test strategy, enhancing quality with shift-left testing and risk-based approaches, achieving 70% improved defect detection.• Reduced timelines by automating processes and adopting Agile-Kanban practices, delivering zero-defect product launches and meeting all timelines.