Sam Ishi

Experience

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  C-Zentrix

  Jun 2017 - May 2019

  Business Analyst/Partner Alliance Manager

  C-Zentrix is the flagship product of Towards Vision Technologies Private Limited (TVT). Incorporated in the year 2002. TVT is amongst the leading software product companies of the world providing contact center software and enterprise-level software for voice and data applications.C-Zentrix was developed with a vision of creating a next-generation, simplified call center technology solution by offering a customer engagement center to enable better communication and 360° experience for the end customer.Roles & Responsibilities:* Lead the discussion with the client for requirements and present the demo successfully.* Look after the feasibility with different internal teams and share the same with external stakeholders.* Prepare the proposals and share the same with the client and negotiate on pricing.* Prepare the solution document and share the requirements with the internal team through JIRA and gather the timelines for the project.* Look after the escalation and then monitor everything to provide the solution to the client.* Time to time update for the successful delivery of project.* Maintain good relationship with the clients and internal team.* Integrate multiple CRM's (Salesforce, Zoho, in-house) with CTI telephony. Show less

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  SHL

  Jun 2019 - May 2021

  Growth Enabler

  Aspiring Minds an SHL company' AI/ML-based assessment solutions are one of the most widely used and reliable assessment solutions, both in India and Internationally. Aspiring Minds' is a talent exchange powered by a standardized high-fidelity assessment product that connects applicants and employers. An efficient talent exchange helps to make the labor (job) market more efficient and enables a fair return to human capital.Roles & Responsibilities:* B2B product/service sales/account management in an IT industry.* Generate revenue from potential clients & closure on my active targets along with the requirement gathering of clients.* Maintain good relationships with existing clients.* Handle and monitor escalations from clients and provide solutions accordingly.* Bridge the gap between internal team & clients to provide timely reports and said tasks.* Prepare data Analytics and present it to client’s post the successful delivery of the project.* Coordinate with finance to provide approval on monthly billing and keep track of payment collection from clients.* Skills in MS word, excel, office, data Analytics, the scope of work, reports Show less

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  360 SMS App

  Jun 2021 - now

  Strategic Alliance Manager

  * 360 SMS help customers to enable communication through Salesforce messaging App. * A 5-star messaging app with 650 + reviews on Appexchange has multiple channels to communicate with customers and transform digitally.* More than 8 channels only in 1 application.* Join Partner Program with 360 SMS and expand your growth.