Oussama Zaghdoud

Experience

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  GET WIRELESS

  Jun 2011 - Jul 2012

  System Integration engineer

  • Integration of the Loyalty Management Platform , for Tunisia Telecom Customer (Kelma)• Prepare Technical specifications for the different project phases.• Integrate application modules with the different network components of the Mobile operator (BSCS, EMM, SMSc, and Live Help).• Animate skills transfer training to the customer.• Execute of UAT "User Acceptance Test".• Develop VAS service (SMS based service )• Give customer Support Level 1 & Level 2.

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  Telarix

  Jul 2012 - Mar 2014

  Business Analyst (As a GetWireless Expert)

  • Conduct workshop with the client to present the product.• Implementation and configuration of iXTools system to meet clients' requirements.• Analyze client's requirements and propose solutions with maximum utilization of out-of-box system features. Design and release functional specifications for custom interfaces.• Ensure internal testing, client's training and lead UAT for new product functionalities and custom interfaces.• Assist the clients in migration from their Legacy billing and routing systems to iXTools system.• Contact person for clients, responsible for handling their new service requests as part of consulting services and in charge of all analysis process internally and externally.• Work closely with Development and Managed Services teams to troubleshoot, and accurately resolve complex customer inquiries and problems in a timely manner. Show less

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  FIS

  Mar 2014 - Apr 2016

  Sr.Operation Engineer

  • Coordinate application deployments, upgrade on production trading system including transaction servers, gateways, web servers.• Build tools and processes to support the infrastructure.• Manage customer relationship building trust and confidence by Cooperating and Working with different worldwide teams such developers, Service desk, QA, CSE and vendors (Exchanges, Brokers, etc.) to solve production issues efficiently and quickly• Provide support level 3 for trading applications and conduct root cause analysis, and take no-repeat actions. Show less

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  Sofrecom

  May 2016 - now

  Project Manager