Ilyasa D.

Experience

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  The Grove Suites by GRAND ASTON

  Jul 2018 - Jan 2019

  Front Office

  • Guest Relations Officer: 3 months of experience establishing relationships with guests. Experienced at resolving guest complains and providing excellent customer service. Fluent in English and able to communicate effectively with guests from all over the world.• Bellboy: 3 months of experience providing guests luggage handling. Escorting and directing the guest to their room. Knowledgeable about the hotel's services. Able to work independently and as part of a team.

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  WINGSTOP INDONESIA

  Aug 2021 - Aug 2022

  Food And Beverage Attendant
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  Etihad

  Feb 2023 - Aug 2023

  Airport Duty Officer

  • Prepare documents for arrival and departure of aircraft.• Assist passengers in checking baggage so that it isn't confused with other passengers' luggage.• Help validate the ticket to show that the passenger is a true Etihad Airways passenger.• Assist in directing passengers who will enter the plane in an orderly manner.• Learn how to handle cargo and ground handling according to SOP.

• 

  Plataran Indonesia

  Sept 2023 - Sept 2023

  Server at 43rd ASEAN Summit Gala Dinner

  Serve a dinner that includes appetizers, main courses, and desserts to the VIP guests.

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  Concorde Hotel Kuala Lumpur

  Mar 2024 - Sept 2024

  Front Desk Agent

  • Experienced in establishing relationships with guests.• Fluent in English and able to communicate effectively with guests from all over the world.• Experienced at resolving guest complaints and providing excellent customer service.• Proficient in all aspects of guest service, including check-in and check-out, cashiering, resolving guest issues, upselling rooms, and handling hotel Guest calls and WhatsApp messages.

• 

  White Horse Group

  Oct 2024 - now

  Tour Leader at PT. WEHA JALAN JALAN (Explorer.id)

  • Lead and manage groups of tourists, ensuring effective communication.• Liaise with suppliers, vendors, and tour operators to ensure all tour elements meet quality standards.• Ensure customer satisfaction, address concerns, and provide assistance.• Ensure group safety, monitor weather conditions, and mitigate risks.• Manage tour budget, track expenses, and handle finances.