Colleen Quirk, MBA

Experience

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  Happy Harry's Pharmacy

  Oct 2002 - Nov 2006

  Pharmaceutical Technician
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  Lantana Veterinary Center

  Nov 2006 - Jun 2007

  Veterinary Technician

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  Hockessin Athletic Club

  Jun 2007 - May 2010

  Dance Teacher/Assistant
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  Radius Rx Direct

  May 2009 - Aug 2010

  Pharmaceutical Technician

  Received and quality assured pharmaceutical orders from Cardinal Health, analyzed and entered prescription orders into computer system, spoke and worked with insurance companies to process rejected claims, placed medication orders for the following day.

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  Philadelphia Zoo

  Aug 2010 - May 2011

  Volunteer Ambassador

  While being stationed at different animal exhibits, I was available to provide information on the animals and answer any questions from visitors.

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  Petplan Pet Insurance (North America)

  Dec 2010 - Jun 2018

  Monitor queue and track inbound requests for both phone and digital communication including inbound chat and digital correspondence. Review daily reports to ensure digital and phone communication protocols such as turnaround times, average response times and average duration times are being followed and maintained. Develop and set goals for team to provide best customer service experience, as well as to improve individual job performance for team members. Ensure communication from other departments is properly relayed amongst team members and to policyholders. Show less

  • Call Center Supervisor

    Jan 2017 - Jun 2018

  • Specialty Supervisor

    Jan 2016 - Dec 2016

  • Claims Administrative Supervisor

    Dec 2010 - Dec 2015
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  AmeriHealth Administrators

  Jun 2018 - Mar 2022

  • Senior Business Process Analyst

    Nov 2019 - Mar 2022

  • Senior Business Analyst

    Jun 2018 - Nov 2019
• 

  Independence Blue Cross

  Feb 2022 - now

  Assistant Channel Manager