Daniel Pereira

Experience

• 

  Global One

  Nov 2000 - Aug 2002

  Customer Service Representative

  • Supported network services in English, German and Dutch in a team of eight.• Promoted to Team Leader in first year.

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  Orange Business Services

  Aug 2002 - Aug 2011

  • Led Programme to improve services delivered in partnership with Audio & Web conferencing vendor, aligned programme scope with strategy for exploiting this growth area.• Trained and mentored team of three project managers.• Established processes, procedures and standards to facilitate consistent project delivery, subject matter expert on questions of process & methodology.• Coordinated projects across business units, ensured best use of resources, avoided duplication of work.• Assisted project managers with stakeholder management, issue resolution, negotiation of project resources. Show less • Analysed and clarified client requirement, decomposed these into manageable work packages.• Developed realistic schedules in MS Project, drove progress, took appropriate action when progress did not match plans.• Estimated costs, prepared budgets and tracked performance against budget.• Kept projects within defined scope, re-planned to incorporate approved scope changes.• Created Risk Management Plans, identified, analysed and responded to risks in a structured manner, worked closely with stakeholders to resolve issues.• Created and managed project documentation including project charter, project plan, risk & issue logs and action trackers. Shared these using MS SharePoint.• Prepared and distributed regular reports, presented progress to Project Board at agreed intervals.• Led $4M 18 month cross functional project to prepare tools, processes & resources to support over 300 managed IP Telephony & Contact Centre sites for an outsourcing customer. Awarded one of only fifty companywide ‘Bravo’ awards for delivering complex project on time and within budget.• Managed Audio Conferencing service improvement project, working closely with vendor, resulting in 100% customer satisfaction increase in 4 months.• Reorganised colleagues failing sub-project and led it to successful conclusion. Show less • Successfully balanced dual responsibilities for Project and Vendor Management to achieve the highest possible performance review score.• Managed vendors delivering Unified Communications services to major outsourcing clients. • Managed $8M OPEX budget for vendor services, analysed budget and identified incorrect levels of service reducing costs by 5%.• Negotiated contractual Service Level Agreements and Service Descriptions with vendors.• Improved ability to evaluate vendor cost & performance by implementing regular reporting.• Reduced customer complaints by initiating and managing service improvement plans. Show less

  • Programme Manager, Telephony Service Operations

    Jun 2010 - Aug 2011

  • Project Manager, Telephony Service Operations

    Apr 2007 - Jun 2010

  • Vendor Manager, Telephony Service Operations

    Oct 2006 - Jun 2010

  • Technical Support Supervisor, Dedicated Customer Service Centre

    Jan 2005 - Oct 2006

  • Technical Support Shift Lead, Proactive Surveillance & Monitoring

    Dec 2003 - Jan 2005

  • Technical Support Engineer, Proactive Surveillance & Monitoring

    Aug 2002 - Dec 2003
• 

  Spark New Zealand

  Apr 2013 - Aug 2016

  • Managed the integration and delivery of end to end outcomes across multiple domains with accountability for the time, cost and quality.• Delivered a complex $40M Software Integration Programme (Re-Engineering, Fibre Release) providing overall management of the release including design, build, integration of component builds into end to end testing phase and then successfully transitioning this from build to operate, including business change & readiness. • Delivered one of New Zealand’s biggest Data Migrations with 2.6 million mobile lines and over 100 million records migrated from over 10 source systems to 4 destination systems with zero failures.• Created the Data Quality Practice, responsible for monitoring and maintaining the quality of data across Spark’s core systems, including preparing the business case, resource & financial model, recruiting the team and working with a vendor to build the required tools.• Worked with key team members to deliver complex delivery plans covering multiple component projects as well as end to end activities such as Macro Design, E2E Testing and Business Change & Training.• Regularly reported to GM level Steering Committee providing a holistic view across the different elements of a major programme showing progress and represented the delivery risk profile and management of appropriate mitigations. • Managed a wide variety of stakeholders across multiple Business Units using a variety of strategies to set expectations, bring them on the journey and handle the occasional escalation.• Managed multi-million dollar programme budgets across multiple projects and vendor contracts, worked with component project managers to track spending vs. progress.• Ensured commercial and financial outcomes were realised by balancing costs of delivery with business benefits including assessment of change requests. Show less

  • Programme Manager (Delivery IT Integrator)

    Sept 2014 - Aug 2016

  • Business Analysis Manager

    Apr 2014 - Sept 2014

  • Senior Project Manager

    May 2013 - Apr 2014

  • Project Manager

    Apr 2013 - May 2013
• 

  Auckland Council

  Oct 2016 - Apr 2019

  Senior Project Manager

  • Contracted to Lexel Systems and based on their client’s site, Auckland Council.• Delivered high priority projects in a very complex stakeholder environment.• Initially focussed on analysing and rescuing inflight projects, following an ICT restructure, successfully recovering and completing Elected Members Technology Refresh, Paper Reduction Solution for Elected Members & Rates Modelling projects.• Delivered the key service on Auckland Councils most used webpage (Property Search project).• Delivered the Cemetery Management System, a $4.1M SAP CRM & ERP Build & Data Migration with integration to GIS, EDRMS and the SharePoint website for one of the Council’s most sensitive & risk averse business units (Project Wairua).• Delivered Auckland Council’s number one priority project, the $4.1M integration of Hybris & SAP CRM for Regulatory Services (Licensing & Consenting) highest volume applications (SAP/Hybris Integration Project). Show less

• 

  Chorus NZ Limited

  Jun 2019 - Apr 2024

  Senior Project Manager
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  Genesis

  Apr 2024 - now

  Data Project Manager