Alan Corbett

Experience

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  Tesco Stores PLC

  Nov 2003 - Jul 2004

  IT Service Desk Senior Offline Analyst

  Supervised a team of 7 analysts to work within given deadlines and procedures.Delivered a second line support to head office, regional office and distribution centre users.Acted as back up to Problem Manager.

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  Roche Products Ltd

  Jul 2004 - Jul 2005

  Support Analyst

  Provided 1st / 2nd line helpdesk support to 1500 users in the UK. Prepared Induction procedures and trouble shooting guidesDelivered new starter training to a high standard

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  Tesco PLC

  Aug 2005 - Feb 2007

  Technical Support Analyst

  Provided desktop solutions for IT and the business.Provided strategic and financial analysis for user projects. Analysed and improved business processes. Managed requests throughout lifecycle. Managed implementation of business requirements. Coordinated new starter accounts and hardware.Provided strategic and financial analysis for projects. Minimised business down-time during implementation of solution.Sole responsibility for generating periodic statistics for both productivity and expenditure for the team. Show less

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  MBDA

  Mar 2007 - Apr 2007

  Build Centre Engineer

  Worked as part of a team rolling out Windows XP to the business in a highly pressurised environment, successfully made sure that laptops were built or rebuilt to agreed specified timescales.

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  Tesco PLC

  Jun 2007 - Nov 2008

  Service Analyst

  Retail Test and Environments Team Tesco Stores PLC; Performed legacy IBM RS6000 builds to AIX 4.2.1 and 5.3Built Windows 2003 servers (HP ProLiant) applying patches and built XP desktops (Ghosting hard disks as part of the process) and configured for the use of bespoke software as used in storeConfigured PDA's for shop floor scanningExtensive troubleshooting of hardware and software in Windows XP, NT, 2000, 2003Built representations of store formats from an IT perspective to allow hardware and software to be tested. As part of this I built POS systems with Retalix software (ie Progress and Storeline) both tills and main file serversTested and health checked newly built environmentsTrained new staff and colleagues from overseas to a high standard Show less

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  Sainsbury's

  Jan 2009 - May 2009

  Test Environment Installation Engineer

  Built test platforms to the correct hardware and software configuration to meet project team requirements.Planned, managed and facilitated the provision of integration test environments for programmes, projects and applications. Provided technical support within the test environment, using specialist knowledge to investigate and resolve technical and business problems/issues

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  IBM

  Dec 2009 - Apr 2013

  Build Team Technician

  The installation, configuration and administration of large scale projects. Including support of Windows and applications hosted on NT4 to 2008.Support and configuration of AIX 5.3 and 6 systems and servers and VMWare infrastructure. The implementation of large scale virtualisation deployment projects within the physical Windows Server based environments onto virtualised platforms of ESX 2.5 and ESX 3.0 based servers.Testing of specialist and bespoke patches on both Windows and AIX systems.Regression testing for technical platform packagesRecording of faults in a tracking tool and then testing the resolved faultsAssisting the technical platform development teams to help manage testing and rollouts to ensure smooth running of the project and assisting in the creation and maintenance of system build and procedural documentation.Proactively identifying any concerns / issues / risks that may require management intervention and communicating them to the Build Coordinator Show less

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  Netcall Plc

  Jan 2013 - Jan 2013

  Production and Professional Services Engineer

  Responsible for ordering, production, installation and repair of products within the Netcall product portfolioTesting of equipment prior to deploymentTesting of potentially faulty hardware and arrange returns to the manufacturers and suppliers if appropriateEnsure the efficient tracking of returns including relevant updates in the Netcall databaseManage and order new inventory and maintenance stockManage the software licensing of new orders to make the software / hardware compliant with vendors regulationsComplete product and end user documentation having carried out product and project testing from a pre defined test specificationMake sure that all new orders were completed and sent to the client before the end of the calendar month in order to recognise the revenue for the company Show less

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  Antillion

  Nov 2013 - Apr 2014

  Network Engineer at UK MOD

  I am responsible for the implementation, configuration and documentation of a Windows 7 UAD rollout to a large MOD site.Using knowledge of the bespoke build and working closely with a team of military personnel, I ensure that all UAD’s are built and made operational to MOD staff in a professional manner within agreed timescales.I maintain the new Windows infrastructure using Windows Server 2012.Using my knowledge of fibre network topology, I troubleshoot network installation problems bringing them to a positive conclusion. My team and I are the first point of contact should the onsite IT team be unavailable while the transition is taking place. As the main customer facing team, we own any problems the users encounter until they are resolved. Show less

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  FCO Services.gov.uk

  Apr 2014 - Oct 2015

  Build Team Engineer / Project Floorwalker

  I am responsible for the building and support of Windows 7 and Windows 8.1 devices to users on the Cirrus360 project. This encompasses both Dell / Toshiba laptops as well as Dell / HP tablets.I support users on site face to face with problems they have with their new devices as well as users all over the world in embassies and consulates. I support both the hardware (identifying known problems and discovering new ones, while devising fixes) and the OS including the suite of software users are provided with including MS Office 2013 Lync and Outlook.I Work closely with the development team with regards to the ongoing development of the platform and take every chance I can to learn from them in order to increase my knowledge baseWhen the build team leader is away, I take responsibility for running the team. A role I very much enjoy Show less

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  Symology

  Nov 2015 - now

  Managed Service Compliance Officer / Technical Operations Consultant

  Responsibility for reviewing all operational procedure to ensure compliance with ISO 27001 standards within the Managed Services Environments.Responsibility for reviewing all operational procedure to ensure compliance with CyberEssentials Plus standards within the Managed Services Environments.To ensure that the established procedures and principles are being adhered to by all staff who interact with the Managed Service Environment.Maintenance and management of MS Customer Service Cards.To bring to the attention of the Customer Services Manager any non-compliance with the relevant detail.Provision of a response service for technical queries related to the Managed Service and its operation. Responsibility for the completion of Managed Service scheduled tasks defined within the Service Level Agreements.Deal directly with detailed technical support issues raised by customers and provide 2nd line technical support to the Customer Support Team.Responsibility for assessing Customer problems and accurately prioritising any follow-up actions including, where appropriate, co-ordination with the functional / technical experts.Advice and guidance to customers in relation to any technical difficulties which may be experienced in operation of the products, including recovery from operational failure situations.Provision of assistance with the Quality Assurance testing of software, before release for delivery to customers.Ensure that all contact with a customer is recorded in the corporate CRM. Show less