Stephen Faught

Experience

• 

  National Semiconductor

  Aug 2008 - Dec 2010

  IS Technician

  The National Semiconductor Texas plant is a twenty four hour, seven days a week silicone fabrication plant. • Ensure functionality throughout the plant.• Corrected issues as they arose.• Maintained order throughout the Data Center.• Prepared equipment for shipping to the other sites at shutdown. • Supported 45-100 people as help desk technician.

• 

  US Army

  Dec 2008 - Dec 2014

  Engineer

  • Developed exceptional leadership skills.• Managed a team of soldiers as one of a small group of officers.• Demonstrated self-sufficiency in order to tackle any project with minimal direction. • Quickly adapted when faced with an obstacle.• Consistently engaged in regular trainings to hone new skills.

• 

  Circle F Ventures

  Oct 2010 - Nov 2022

  Owner and General Contractor

  As the Owner and General Contractor at Circle F Ventures, I managed all aspects of residential and commercial construction projects, from initial assessment to completion. My extensive experience in property assessment, damage evaluation, and client relations is directly applicable to a Property Field Adjuster Specialist role. Key responsibilities included:• Conducted thorough damage assessments with 98% accuracy and high client satisfaction.• Developed fair repair/replacement cost estimates, fostering transparency and client trust.• Led and coordinated teams of consultants and subcontractors, ensuring timely and budget-compliant project completion.• Provided consistent project updates, ensuring high satisfaction and securing repeat business.• Negotiated contracts with suppliers and clients, securing favorable terms and savings.• Monitored project sites for progress and compliance with safety regulations and codes.• Implemented quality control measures to ensure high standards, reducing rework and warranty claims.• Promptly identified and resolved issues, minimizing delays and maintaining client trust.• Meticulously documented costs and claims, streamlining processes and ensuring precise record-keeping.• Conducted final inspections and walkthroughs with clients to confirm project completion and address concerns. Show less

• 

  SEI Roofing

  May 2017 - Nov 2022

  At SEI Roofing, I leveraged expertise in property assessment and client relations to drive project success and satisfaction. My role involved leading project teams, negotiating contracts, and ensuring meticulous execution of roofing projects. Key responsibilities included:• Conducted comprehensive damage assessments with 98% accuracy, fostering client trust.• Provided detailed repair/replacement cost estimates, ensuring transparency and approval.• Led and coordinated teams of consultants and subcontractors, ensuring timely and budget-compliant project completion.• Maintained high satisfaction through consistent updates, securing repeat business.• Successfully negotiated contracts with suppliers and clients, securing favorable terms and savings.• Monitored project sites for progress and compliance with safety regulations and codes.• Implemented quality control measures, reducing rework and warranty claims through high standards.• Promptly identified and resolved issues, minimizing delays and maintaining client trust.• Used software to track progress, manage budgets, and schedule timelines, streamlining operations.• Conducted final inspections and walkthroughs with clients to confirm project completion and address concerns. Show less At SEI Roofing, I leveraged expertise in property assessment and client relations to drive project success and satisfaction. My role involved leading project teams, negotiating contracts, and ensuring meticulous execution of roofing projects. Key responsibilities included:• Damage Assessment: Conducted comprehensive damage assessments with 98% accuracy, fostering client trust.• Cost Estimation: Provided detailed repair/replacement cost estimates, ensuring transparency and approval.• Project Coordination: Led and coordinated teams of consultants and subcontractors, ensuring timely and budget-compliant project completion.• Client Communication: Maintained high satisfaction through consistent updates, securing repeat business.• Contract Negotiation: Successfully negotiated contracts with suppliers and clients, securing favorable terms and savings.• Regulatory Compliance: Monitored project sites for progress, ensuring compliance with safety regulations and codes.• Quality Assurance: Implemented quality control measures, reducing rework and warranty claims through high standards.• Issue Resolution: Promptly identified and resolved issues, minimizing delays and maintaining client trust.• Project Management Software: Used software to track progress, manage budgets, and schedule timelines, streamlining operations.• Final Inspections: Conducted final inspections and walkthroughs with clients to confirm project completion and address concerns.This role honed my skills in property damage evaluation, cost estimation, project management, and client relations, making me well-suited for a Property Field Adjuster Specialist position. My ability to manage multiple projects efficiently, communicate effectively, and ensure high-quality outcomes aligns with the demands of property claims management. Show less

  • Project Manager

    May 2017 - Nov 2022

  • Sales Director

    May 2017 - Nov 2022
• 

  Nationwide

  Nov 2022 - now

  In my role as a Private Client - Large Loss Claims Specialist, I manage high-value and complex claims for private clients, ensuring efficient and accurate resolution. My expertise in policy coverage, claims practices, and customer service excellence is reflected in the following key responsibilities:• Managed assigned large loss claims, achieving on-time resolution with minimal oversight.• Conducted comprehensive coverage investigations and liability evaluations, leading to successful negotiations.• Directed and reviewed independent adjusters' work, ensuring accuracy and consistency.• Developed and scrutinized reservation of rights, non-waiver agreements, and coverage denials.• Managed reserves with high accuracy, recommending special reserves as needed.• Enhanced knowledge of court decisions, repair techniques, and policy changes through regular training.• Delivered exceptional customer service, achieving a satisfaction rating exceeding 95%.• Mentored junior claims associates, contributing to their professional development.• Utilized claims management systems and tools to streamline processes and ensure timely resolution.This role has developed my skills in managing large loss claims, policy interpretation, and client service. My ability to handle high-stakes situations with precision and professionalism ensures positive outcomes for clients and the company. Show less As a Field Property Adjuster specializing in catastrophe (NATCAT) claims, I efficiently manage complex and high-value losses with minimal oversight. My role involves conducting thorough field inspections and damage evaluations to ensure accurate claim resolutions. Key responsibilities include:• Handled complex and catastrophic property claims, ensuring timely resolution.• Conducted in-depth investigations to determine policy coverage, applying best claims practices.• Evaluated liability, negotiating fair settlements to meet policyholder and company standards.• Collaborated with independent adjusters to ensure consistent and accurate work.• Prepared and reviewed reservation of rights, non-waiver agreements, and denials of coverage.• Managed and adjusted reserves, recommending special reserves when necessary.• Regularly updated knowledge of court decisions, repair techniques, and policy changes through ongoing training.• Maintained a customer satisfaction rating of over 95% by providing exceptional service.• Worked with SIU and Subrogation units to identify and address potential fraud and subrogation opportunities.• Demonstrated flexibility and readiness to travel on short notice, working extended hours during peak periods and catastrophic events.This role has honed my skills in damage assessment, claims negotiation, and customer service, making me a valuable asset to any claims management team. My commitment to excellence and ability to handle high-pressure situations ensure successful outcomes for policyholders and the company alike. Show less

  • Private Client - Large Loss Claims Specialist

    Nov 2023 - now

  • Field Property Adjuster (NATCAT)

    Nov 2022 - now