Venkatesh Samudrala

Experience

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  Jetstar Airways

  Jan 2020 - Nov 2020

  IT Support

  • Delivered onsite technical support for 300 employees.• Configured hardware, devices and software to set up work stations for employees.• Provided Tier 1 IT support to non-technical internal users through desk side support services.• Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.• Troubleshooting hardware and software problems.• Installing and configuring the peripherals, components, and drivers of workstations for users. Show less

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  COVID-19 Quarantine Victoria

  Dec 2020 - Mar 2022

  IT Support Technician

  • Provided Tier 1 IT support to non-technical internal users through desk side support services.• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.• Patched software and installed new versions to eliminate security problems and protect data.• Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.• Maintained servers and systems to keep networks fully operational during peak periods.• Configured hardware, devices and software to set up work stations for employees. Show less

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  Infosys

  Aug 2022 - Sept 2023

  Associate

  • Efficiently managed incident queues and request fulfillment, consistently meeting or exceeding service level agreements (SLAs) to ensure end-user satisfaction.• Delivered face-to-face support to users, maintaining a high level of professionalism and technical competence• Leveraged Windows OS and Office 365 expertise to troubleshoot and resolve technical issues, minimizing downtime and maximizing productivity.• Implemented and managed Active Directory, optimizing user access controls, security group policies, and account management; reduced security vulnerabilities and increased efficiency in user provisioning and deprovisioning, resulting in enhanced system performance and reduced administrative overhead.• Implemented and managed MS Exchange, WSUS, and SCCM systems to ensure timely security patch updates across 100+ servers and network environment, reducing vulnerability risk by 75%• Conducted system configuration and setup for new employees, optimize their productivity. Show less