Pebbles Simmons

Experience

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  J & S Consulting Group

  Jan 2004 - Dec 2015

  Remote Customer Service Facilitator / System Help Desk Technical Trainer/Instructional designer

  Clients: AT&T, Arise Solutions, America Roadside Assistance, Disney Main Line, Sears & Kmart, Sprint Telecommunication, BT Communications, T-MOBILE Telecommunications, Sprint, Orkin Pest Control, Road America Roadside Assistance• While training over 50+ adult learners per class it was my duty to cater to all five learning styles. • Provided reinforcement as well as intense training for CSR's to certify with the clients. Review and Grade all assessments and finals on a weekly basis.• Interacted with the learners and contractors using tools such as a VOIP headset, several computer monitors, and Google documents (CAMMS) to provide feedback and real-time training to the CSR and live responses to the client. • Created Business Requirement Document, Use Cases, User Stories, and Traceability matrix. Proficient in the e-Builder Program. Prepared Rating Test Matrix. • Led detailed walk-through of use-cases, User Stories, and mock-up screens with the team. • Worked with Compliance and audit team for any law changes impacting any documents, rules, or underwriting updates.• Installed and configured computer hardware, software, systems, networks, printers, and scanners.• Planned and undertook scheduled maintenance upgrades and solving problems. • Set up accounts for staff, ensuring that they know how to log in and responding to breakdowns.• Tracked and fully document changes for functional and business specifications, while writing detailed universally understood procedures for permanent records. • Involved in Analyzing and Document the requirements • Performed testing of individual modules of the Application on iPhone, Android 2.2, and iPad 2.0. • Validated links, data, and tickets on the Mobile web with a stable environment. • Involved in mobile web or mobile app testing, regression, and bug writing. • Knowledge of CDMA/smart mobile technologies and Connection devices QCT which supports 3G and 4G network devices. Show less

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  Teach-BAK Beyond All Knowledge LLC

  Jan 2016 - now

  Senior Corporate Trainer/ Instructional Designer

  Clients:JUMA Ventures Enterprise, Generation Atlanta (Mckinsey Social Initiative), TeachBAK CARE (Non-Profit), the City of Refuge Atlanta and American Red Cross, Fulton County Municipal Court, First Step Staffing• Manage all aspects of the instructional design process, form analysis, and project scoping through course implementation and evaluation.• Responsible for the overall design of curricula as well as individual courses, including determining the most effective pedagogical strategies, coordinating the development of media and design assessments.• Provide reinforcement as well as intense training for CSR's to certify with the clients. Review and Grade all assessments and finals on a weekly basis.• Interact with the learners and contractors using tools such as a VOIP headset, several computer monitors, and Google documents (CAMMS) to provide feedback and real-time training to the CSR and live responses to the client. • Develop instructional sound and dynamic web-based training (WBT), virtual instructor-led training (VILT), and necessary supplementary materials for Fortune 500 companies.• Develop and deliver online and instructor-led training courses for government and private sector audiences, including modules for classes up to 50+ participants per session.• Work closely with Subject Experts (SME’s) of major clients to both gather content and build relationships.• Write facilitator and user guides, job aids, quizzes, and activities for both small and large-scale course implementations.• Lead instructional teams in design requirements, project development, and creation of training materials on high visibility projects within the organization.• Create training material, review, and finalized training material provided by other team members. • Plan and execute all details related to a variety of meeting formats including seminars, conferences, trade shows, executive retreats, incentive programs, golf events, conventions, and other programs. Show less

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  Nema Pratibha

  Jan 2018 - now

  Independent Music Professional

  I live in the land of music. Eastern and World Music is my specialty. Foundation in Western Music as well. I am a Veena and Harmonium Player both come from South and North India. I create sounds that will make your heart skip a beat with joy! Join me in my journey as I awe the world with amazing sounds. Namaste

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  Manifest Your Score

  Jan 2018 - Aug 2022

  Credit Specialist

  1. Manifest Your Score with a DIY KIT: You will receive videos and the proper information to manifest your score on your time2. We provide services to clean your credit with 3 Major Credit Bureaus 3. We provide services to clean your credit with 9 Credit Bureaus which includes the major 3 4. We provide services to clean your credit with 10 entities that report to over 45 Credit Reporting Agencies which include the 9 above5. We offer a HARDSHIP Program for qualifying clients with over $100k in debt. We get it PAID!**Must be accepted or referred to this program. There is a waiting list you will be placed on.You will get​FREE credit consultationFREE in-depth credit analysisFREE credit recommendationsFREE membership to the 800 ClubFREE weekly educational informationFREE DIY basic credit tipsFREE monthly webinarsSIGN UP TODAY! Show less

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  Orange County Government

  Jul 2018 - Jan 2020

  Senior Business System Analyst

  • Worked with Waterfall and Agile methodologies of Software development Life cycle (SDLC) to carry out different phases of project including gathering, documenting business and articulate business requirements thru user interviews, JAD (Joint Application Development) Sessions and User Story Workshop.• Proficient in e-Builder Program• Create Business Requirement Document, Use Cases, User Stories and Traceability matrix.• Worked on projects which have been implemented in Lean Agile methodology process• Led detailed walk-through of use-cases, User Stories and mock up screens with team.• Prepared Rating Test Matrix.• Working with Compliance and audit team for any law changes impacting any documents, rules or underwriting updates• Responsible for review of test scenarios, cases and managing execution of all test scripts of team members• Participation in Sprint Planning and daily Scrum meeting Preparing Test Summary Reports, Detailed reports and Monitor Test logs from Testers.• Coordination with client and development team.• Mentoring and monitoring the QA team activities. • Track and fully document changes for functional and business specifications; while writing detailed universally understood procedures for permanent records.• Involved in Analyzing and Document the requirements• Design training programs• Lead other trainers for creating the training modules. Also reviewed each module for understanding the ease/creativity and design.• Test training program internally• Prepare training room effectively• Establish training programs as required• Assure learning environment and resources• Deliver training programs to groups and individuals• Support and train learner on learning technologies usage• Evaluate training programs and learning effects• Prepare documents for enhancement of training programs• Developed training curriculum and related materials for IT training course• Using a variety of methodologies including but not limited to ADDIE Show less

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  North Highland

  Dec 2020 - Sept 2021

  Corporate Trainer
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  AdventHealth

  Dec 2020 - Sept 2021

  Corporate Trainer
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  KnowledgeCity

  Dec 2020 - Apr 2021

  Digital Instructional Video Content Creator
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  Texas Department of Transportation

  Apr 2023 - now

  Senior Training Specialist