Thomas Butters

Experience

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  INTERGUIDE GROUP LIMITED

  Jan 2011 - Jan 2015

  As a Junior Operations Manager at INTERGUIDE GROUP LIMITED, I played a pivotal role in the establishment and successful launch of multi-concept venues across the South East of England. My responsibilities encompassed a wide range of operational and business development functions, including:Venue Establishment: I contributed significantly to the establishment and launch of diverse multi-concept venues. This involved collaborating closely with installation teams to design workspaces and service areas that were optimized for operational efficiency, ensuring a smooth and efficient operational start.Process Optimization: I led the development and implementation of comprehensive unit audits, which resulted in increased process consistency across venues. These audits were instrumental in fine-tuning operations, enhancing customer experiences, and maintaining consistent service standards.Business Control and Efficiency: I provided vital support to various business control functions, including financial analysis, labor cost management, and inventory control. My contributions in these areas drove improved operational efficiency and cost-effectiveness, ensuring that the venues operated efficiently and met financial objectives. Show less As the General Manager at Interguide Group in London, I spearheaded a remarkable transformation of a struggling bar into a highly profitable bar/club, achieving annual revenues nearing £300k. My tenure was marked by the following significant achievements:Financial Turnaround: I successfully turned around the fortunes of the establishment, taking it from a struggling state to a thriving business with substantial annual revenues. This achievement not only secured the financial stability of the bar/club but also propelled it towards becoming a profitable venture.Elevated Brand Reputation: In the competitive London bar/club scene, I strategically elevated the brand reputation of our establishment. Through innovative marketing, exceptional customer experiences, and strategic partnerships, we positioned ourselves as a desirable and noteworthy destination in the city's nightlife landscape.Strategic Sale: I played a pivotal role in the successful sale of the club to the Colombo Group in March 2015. This transaction underscored the desirability and market value of the establishment, reflecting the significant improvements made during my tenure. Show less

  • Junior Operations Manager

    Jan 2013 - Jan 2015

  • General Manager

    Jan 2011 - Jan 2013
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  The Columbo Group

  Jan 2015 - Aug 2017

  General Manager

  As a General Manager at The Columbo Group, I had full control of a high-performing restaurant, overseeing its financial performance with a weekly revenue of £150k while exceeding strict growth targets. My role was marked by significant performance improvements, characterized by the following key accomplishments:Enhanced Business Control: I leveraged advanced business control skills to drive substantial performance enhancements across the business. Notable achievements include: - Implementing precision-driven labor control systems, resulting in a 2% reduction in average labor costs. - Utilizing advanced sales data analysis to develop data-driven sales enhancement strategies that directly contributed to achieving the highest revenue-to-profit performance among all company restaurants.Effective Reporting and Stakeholder Communication: I championed the production and delivery of comprehensive weekly and monthly business reports, serving as a critical communication bridge with C-level stakeholders. My reports provided insights and transparency into the restaurant's performance, guiding strategic decision-making.Team Development and Leadership: I consistently elevated venue profits through strategic recruitment, training, and development of high-performance teams that were aligned with the company culture. Additionally, I played a direct role in mentoring and coaching future company leaders, contributing to the organization's long-term success.Operational Efficiency: As part of the management team, I collaborated on evaluating new venues and strategically designing their layouts to optimize operational efficiency. This initiative ensured that new venues were set up for success from the outset. Show less

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  OAXEN KROG AB

  Aug 2017 - Dec 2019

  Assistant Restaurant Manager

  During my tenure as an Assistant Restaurant Manager at OAXEN KROG AB, I undertook a multifaceted role dedicated to fostering an exceptional customer experience and enhancing overall operational efficiency. My key contributions include:Unified Customer-Centric Culture: As the designated ambassador, I played a pivotal role in shaping a customer-centric culture that spanned the entire customer journey. I successfully implemented and delivered company-wide training programs that instilled a sense of excellence and ensured a unified commitment to exceptional service.Streamlined Business Control: To optimize our operations, I introduced G Suite tools and dashboards, revolutionizing our business control processes. These tools facilitated precise financial reporting, efficient labor cost management, streamlined invoice tracking, in-depth product sales analysis, and enhanced restaurant CRM. This initiative led to a substantial improvement in operational efficiency.Data-Driven Strategies: I conducted comprehensive business data analysis, generating weekly and monthly reports for senior management. These reports encompassed financial performance analysis and KPI tracking. The insights derived from this data empowered our decision-making, resulting in data-driven strategies that consistently exceeded our targets and drove our success.Environmental Sustainability: As a key member of a project team, I was dedicated to minimizing our restaurant's environmental footprint. Our collective efforts were recognized with the prestigious 'Michelin Green Clover' recognition, a testament to our commitment to sustainability and responsible business practices. Show less

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  Stockholm Gastropubs AB

  Jun 2021 - Jun 2024

  Restaurant Supervisor

  While completing my degree at university I continued to work in the industry I love. At Stockholm Gastropubs AB, I played a pivotal role in launching and optimizing the city's premier English gastro pub. My contributions include:Implemented comprehensive operational management strategies, establishing Excel-based business control systems. These systems facilitated weekly P&L reporting, streamlined inventory management, order and invoice tracking, and enhanced labor control, resulting in a notable improvement in operational efficiency and a reduction in costs.Developed and executed a customer-centric, personalized service training program, which led to our bar achieving a top 15 Google rating. This initiative solidified our reputation as a customer favorite in a highly competitive market. Show less

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  Twistshake of Sweden

  Sept 2023 - May 2024

  Export Sales Manager

  Lead Generation Excellence & Pipeline Success: Proactively identified and qualified leads, implemented strategic outreach aligned with email marketing trends. Successfully nurtured leads, driving meetings and initiating the sales process. Conducted impactful sales meetings, progressing the pipeline, and contributing to closing substantial client contracts in Kenya and Singapore. Key role in collaboratively managing ongoing deals, providing support, and securing wins. Proficiently managed CRM databases (HubSpot, Apollo), implementing efficient lead classification based on quality indicators. Show less

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  Portal Restaurant & Portal Bar

  Feb 2024 - Jun 2024

  Server
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  Omaka

  Jun 2024 - now

  Restaurangchef