Talk to sales Try for Free
Joseph Aragon

Joseph Aragon

Sales Associate

Followers of Joseph Aragon71 followers
location of Joseph AragonWaldorf, Maryland, United States

Connect with Joseph Aragon to Send Message

Connect

Connect with Joseph Aragon to Send Message

Connect

  • Timeline

  • About me

    IT Cybersecurity Specialist

  • Education

    • Santa Fe High School

      2009 - 2012
      High School General Education 10-12

      Activities and Societies: Football, Golf

    • Central New Mexico Community College

      2021 - 2023
      Certificate Computer Information Technology - Cyber Security 4.0

      Activities and Societies: Phi Theta Kappa Honor Society During my schooling at CNM I obtained three certificationsComptia A+Comptia Network+Comptia Security +In addition I gained entry level experience in Python and Linux

    • New Mexico State University

      2023 - 2025
      Bachelor's degree Information and Communication Technology (Software Development) 3.71

      Activities and Societies: Phi Theta Kappa Honor Society I will begin pursuing my baccalaureate program with NMSU in August of 2023. The focus of my degree will be in Software Development

  • Experience

    • G.H. Bass & Co.

      Jun 2010 - Jun 2012
      Sales Associate

    • Eddie Bauer

      Oct 2012 - Jun 2013
      Sales Associate

    • Oakley

      Jun 2013 - Jul 2015
      Sales Lead

    • Costco Wholesale

      Aug 2015 - May 2023
      Optical Assistant

    • UnityBPO

      Oct 2022 - Jul 2023
      Help Desk Analyst

      Resolve technical software and hardware problems by utilizing logical problem-solving skills and referencing documented processes and procedures. (Microsoft Office, VPN, Active Directory, customer specific software applications, laptops, desktops, printers, VOIP telephony, etc.).Effectively escalate unresolved tickets to the appropriate team to ensure the customer issue gets resolved.Using the client-based requirements within the ITIL framework.Correctly assign Urgency and Impact to tickets.Provide End-User Electronic Health Record (EHR) usability assistance to clinicians, including, but not limited to doctors, nurses, and therapists.Create an exceptional customer service experience by providing great communications, patience, and empathy.Work independently and effectively while maintaining good team interactions. Show less

    • TekSynap

      Aug 2023 - Oct 2023
      Computer Support Technician

    • CACI International Inc

      Nov 2023 - Oct 2024
      Secure Mobility Technician

    • United States Department of Defense

      Oct 2024 - now
      IT Cybersecurity Specialist

  • Licenses & Certifications

    • CompTIA Security+

      CompTIA
      Apr 2023

    • CompTIA Network+

      CompTIA
      Dec 2022

    • CompTIA A+

      CompTIA
      Aug 2022