Sabreen Hameed

Experience

• 

  KALIMAT TELECOM

  Apr 2011 - Aug 2014

  • Respond to internal and external HR related enquiries or requests and provide assistance• Redirect HR related calls or distribute correspondence to the appropriate person of the team• Maintain records of personnel-related data (payroll, personal information, leaves, turnover rates etc.) in both paper and the database and ensure all employment requirements are met• Liaise with other departments or functions (payroll, benefits etc.)• Support the recruitment/hiring process by greeting candidates, performing checks, assisting in shortlisting, issuing employment contracts etc.• Assist supervisors in performance management procedures• Schedule meetings, interviews, HR events etc. and maintain the team’s agenda• Perform orientations, on boarding and update records with new hires• Produce and submit reports on general HR activity• Support other functions as assigned. Show less • Answer calls and respond to emails • Handle customer inquiries both telephonically and by email• Research required information using available resources• Manage and resolve customer complaints• Provide customers with product and service information• Enter new customer information into system• Update existing customer information • Process orders, forms and applications• Identify and escalate priority issues• Route calls to appropriate resource• Follow up customer calls where necessary• Document all call information according to standard operating procedures• Complete call logs• Produce call reports Show less

  • HR Coordinator

    May 2013 - Aug 2014

  • Call Center Representative

    Apr 2011 - May 2013
• 

  LST - Life Support Team

  Feb 2015 - Oct 2015

  Human Resources Assistant

  • Substantiates applicants' skills by administering and scoring tests.• Schedules examinations by coordinating appointments.• Welcomes new employees to the organization by conducting orientation.• Provides payroll information by collecting time and attendance records.• Submits employee data reports by assembling, preparing, and analyzing data.• Maintains employee information by entering and updating employment and status-change data.• Provides secretarial support by entering, formatting, and printing information; organizing work; answering the telephone; relaying messages; maintaining equipment and supplies.• Maintains employee confidence and protects operations by keeping human resource information confidential.• Maintains quality service by following organization standards.• Maintains technical knowledge by attending educational workshops; reviewing publications.• Contributes to team effort by accomplishing related results as needed. Show less

• 

  Nestlé

  Nov 2015 - May 2021

  • Responsible for the ethical promotion of the company products by clearly communicating to Health care professional's accurate information about these products.• Follow cycle promotional / detailing guidelines ensuring that specific promotional / informative materials reach the contacts.• Participate in HCP's scientific meetings, inviting a guest lecturer etc.• Achieve targeted call frequency and territory coverage.• Monitor and report activities of competitors including new competitor products, Communication & competitor price changes etc. Show less • Screens telephone calls, visitors, and incoming correspondences.• Performs administrative duties such as typing, mailing, filing, faxing and distributing correspondence• Make arrangements for conferences and meetings; may assemble background materials, attend meetings and record proceedings as directed.• Visa issuances assistance does verification checks as necessary on applicants’ names and documents, performs data entry and document printing functions.• Maintains and updates Point of Contact (POC) list for department’s contracts and upholds communication with contacts.• Processes paperwork for new hires, mails new employment packets and types offer letters.• May perform people Soft HR functions.• Develops charts for presentations on short notice.• Code and file material according to the established procedures.• Performs other duties as assigned. Show less

  • Medical delegate

    Jul 2018 - May 2021

  • Administrative Assistant

    Nov 2015 - Jul 2018
• 

  People in Need

  Aug 2021 - now

  Senior Human Resources Officer