Kristen Yerys

Experience

• 

  Giant Markets

  Jul 2001 - Aug 2004

  Customer Service & Cashier (Grocery Store)

  • Responsibilitieso Running a cash register, handling cash, checks, and credit cardso Memorizing many different coded food itemso Assigning break times for employeeso Carry out services to customer vehicles • Achievementso Promoted from Bagger to Cashier

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  Quail Valley Golf/River Club

  Sept 2005 - Mar 2010

  Dining Services Manager

  • Responsibilitieso Writing weekly schedules for approximately 20-30 people for front of house staff according to weekly banquet events, club events, and restaurants; casual and fine dining roomso Ensure that all appropriate charges are billed correctly for each specific event/ dining serviceo Opening/ closing for each shift scheduled and complete end of shift reports and staff complete side job duties of next shifto Implemented neatness, cleanliness and safety of all dining areaso Updating seasonal menus; typing and implementing them in to the JONAS POS System o Placed weekly liquor orders and did monthly liquor inventories• Achievementso Employee Team Member of the Year 2007o CPR Certifiedo Serve Safe Certified Show less

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  The Ocean House

  Apr 2010 - Oct 2014

  • Responsibilitieso Banquet manager for the Ocean House and our sister property the Weekapaug Inno Maintaining Forbes/ Ocean House service standards for the banquet departmento Take care of weekly payroll gratuity pools for 2 properties o Monthly and quarterly inventorieso Maintain daily events and multitasking at the same time for our clients; weddings, business meetings, parties, gatherings, etc.o Take care of ordering through buy efficient onlineo Created Banquet Service new hire employee training manualo Writing weekly schedules through on track labor programo Familiar with working with J1 Visa associates, interns and seasonal associateso Takes care of large holiday events for buffets of 400 and more• Achievementso Participated in Travel & Leisure's best awards, #7 hotel and spa in the world 2013, #10 top resort in the United States 2013, top 10 beach resorts 2013, #11 America's best coastal hotels 2013o Participated in Conde Nast Traveler Award, #5 top resort in the North East, readers choice 2014 Show less • Responsibilitieso Maintaining Forbes/ Ocean House service standardso Took care of weekly payroll gratuity pools for 5 outlets o Monthly and quarterly inventories o Yearly reviews of associates o Imputed new menu items in to our POS Resort Suite o Took care of our Restaurant Open Tables reservationso Maintained daily Seasons fine dining restaurant for daily breakfast, lunch and Sunday bruncheso Took care of ordering through buy efficient online o Created Seasons Service new hire employee training manualo Writing weekly schedules through on track labor programo Familiar with working with J1 Visa associates, interns and seasonal associates • Achievementso Participate in maintaining Triple A five diamond hotel o Participate in maintaining Forbes five star hotel o Maintained an average of 92% Uni-focus guest comment cards service scores for the Restaurant Show less • Responsibilitieso A.M. Restaurant trainer and supervisor for Seasons fine dining restauranto Ensure associates abide by FORBES/ Ocean House service standardso Created weekly tests and quizzes for associates (menu knowledge, hotel knowledge)o Opening and closing supervisor for breakfast and luncho Maintained table maintenance prior and throughout service o Took food and beverage orders for guests and ensure items are delivered correctlyo Anticipated guests needso Checked all associates end of shift paper work to ensure items were charged accordingly o Supervised associates to ensure they were efficient • Achievementso T.I.P.S. Certifiedo Participate in the first Triple A five diamond hotel in Rhode Island History o Participate in the first five Forbes five star hotel in Rhode Island History o Highest Grossed Sales Quarterly October 2011 (Serving) Show less

  • Banquet Manager

    Oct 2013 - Oct 2014

  • Fine Dining Restaurant Manager

    Apr 2012 - Oct 2013

  • Fine Dining Restaurant Supervisor

    Apr 2010 - Apr 2012
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  Embassy Suites Charlotte-Concord Golf Resort & Spa

  Nov 2014 - Oct 2020

  Left position due to Covid - furloughed

  • Assistant Director Of Food And Beverage

    Oct 2019 - Oct 2020

  • Director Of Event Operations

    Jan 2017 - Oct 2019

  • Guest Services Manager

    Oct 2015 - Jan 2017

  • Assistant Event Operations Manager

    Nov 2014 - Oct 2015