Chirag Vyas

Experience

• 

  Wings Net Global

  Feb 2017 - Aug 2017

  Network Engineer

  •Respond to network connectivity issues and resolve it•Working on internet configuration, Router configuration•Monitor the network performance regularly to improve performance and functionality.•Ensure that backup systems are properly maintained and prepared.•Set up accounts and passwords for specific users with authorization to access networks.

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  Bharti Airtel

  Sept 2017 - Jul 2019

  Technical Support Engineer

  •Carry out pre installations and installations.•To repair and maintain customer equipment effectively and efficiently.•Troubleshooting all customer issues of assigned tickets and resolve problem within SLA.•Responsible for administration of Network (2G.3G,4G)•Responsible for creating inventory list of Laptop, Desktop and Printer•Onboarded and trained all incoming junior tech support specialists•Identify root cause for customer's issue and fix it.•Identifying frequent failing sites and recommending corrective action Show less

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  Sridev Technology

  Nov 2019 - Dec 2020

  Technical Support Executive

  •Handling activations and deactivations of All in One Box Software.•Completion of Installation & service call’s with utmost customer satisfaction•Follow Installation & Service Activation process.•Handling Customer Queries & efficiently resolving.•Evaluate and prioritize customer support cases•Walk customers through the process of installing and activating All in One Box for the first time.

• 

  TechRover Solutions Pvt Ltd.

  Jan 2021 - Oct 2022

  •Providing on-call and online remote support to 112 QSR (Quick Service Restaurant) Stores in the USA.•Troubleshooting on all network devices like switches, Routers, POS terminals,VeriFone, Printers, BOH Computer, VoIP Support.•Troubleshooting all customer issues of assigned tickets and resolve problem within SLA.• Provide Software, Hardware and Network support.•Troubleshooting virus related problem and installing Antivirus.•Proactively identify, diagnose, analyze and troubleshoot the customer issues•Troubleshooting basic server related issues• New Configuration on Computer (install Office 365, One drive Mapping,).• CCTV & Printer Installation and Configuration• Backup and configuration of Microsoft Outlook, managed email, set up spam controls, and ensured that virus protection is up-to-date.•Retrieve lost or forgotten passwords for authorized users using Active Directory. Show less

  • JR. Quality Assurance Analyst

    Feb 2022 - Oct 2022

  • IT Support Specialist

    Jan 2021 - Jan 2022