Larry Monson

Experience

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  Golden Oldie Training

  Apr 2001 - Mar 2010

  Cheif Trainer

  • Provided technical training to the students and staff of Phoenix University in Sacramento for the MS 2000 through 2010 office platforms. • Designed and implemented training documentation, to provide 2-hour workshops on the features and functionality of Windows 7, MS word, Excel, and PowerPoint on a monthly basis

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  Intel Corporation

  Apr 2001 - Oct 2002

  Implementation specialist

  Where I worked on the Managed print solution for the El Dorado College District where I was responsible for configuring and installing the Pharos Print solution, wiring and installation of coin and card readers for DC 440st. Intel Corporation where I was responsible for the maintenance and upgrade of 5 Windows 2000 Member servers running SQL 2000 enterprise edition utilizing a custom Web UI to perform proactive monitoring of print devices world wide.Environment: Windows 2000 Advanced Server, Windows 2000 Professional, Windows XP, Microsoft SQL server enterprise edition. HP Printers, Pharos Print solution, Card readers, Coin changers, Cabling, and Xerox DC440st. Show less

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  Verizon Data Services

  Nov 2002 - Jun 2003

  Help desk analyst

  I preformed first touch and second level resolutions to technical issues. Where I employed both over the phone direction and remote control software to obtain quick resolution to customer issues.Environment: Remote access, Windows 2000, Lotus notes, Office applications and connectivity issues.

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  Oracle

  Jul 2003 - Aug 2004

  Analyst

  • Preformed as a helpdesk analyst for Oracle under Contract to Systems Integrated Solutions Inc.. • Using on the Phone and remote software techniques I assisted in the resolution of customer issues including Oracle University and Java based issues. • Additional duties included creation of Distributions lists, adding additional quota to e-mail accounts, and provided support for Oracle University account managementEnvironment: Windows 2000, Windows XP. Applications support for Oracle 9i, Internet explorer, Netscape navigator. Additionally supported Outlook, and Netscape mail using IMAP protocols, Remote access using PAL/UUNET/ AT&T, Cisco systems VPN and Radius PPP Show less

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  Fidelity National Financial

  Aug 2004 - Apr 2005

  Analyst

  • Preformed hardware and software support and upgrades to on site desktop users.• Performed first and second level helpdesk support. • Employed desk side and remote software support to users in the immediate office and to users in satellite offices. • Used the Remedy Express ticketing system to track issues.

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  Delta Dental of California

  Oct 2005 - Dec 2012

  Support Analyst 1

  • Performed first and second level help desk support to over 15,000 internal customers throughout the United States, Puerto Rico, and Mexico. • Use of Microsoft VM tools to implement session resets, and session rebuilds, additionally set up and configured VM instances.• Used Dame Ware Remote software and the Front Range Heat ticketing analyst management tools I provided first touch support for internal medical insurance systems and business applications. • ADUC experience in permissions level troubleshooting including low level account administration such as password reset and unlocks, and adding users to requested security groups to grant access to resources. • Experienced with Microsoft Exchange local account set up and Outlook Interface troubleshooting. • Implemented medium scale installations of software throughout the enterprise via remote means.• Kronos Account password resets and user interface troubleshooting. • I have a firm understanding of VPN protocols, IP ranges, DNS, DHCP and am able to trouble shoot client side issues, as well as diagnosing and correcting RSA token access issues. Show less

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  Sutter Health

  Jun 2013 - Apr 2014

  Epic Client and Print Support

  • Performed second level support for Epic Medical Systems printing environment for Sutter Health under contract to Randstad Technologies. • Used Telnet sessions and AS400 in conjunction with the Epic Hyperspace application to monitor and troubleshoot UNIX based print jobs for medical staff.• Duties include the creation of Workstation and Printer records additionally • Provided Support for the Right Fax system to include creation of accounts and provisioning ADUC Account access as well as investigation of failed Fax distribution. Show less

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  RagingWire Data Centers

  Jan 2015 - May 2016

  NOC technician 2

  RagingWire Data Centers, Sacramento, CaliforniaNetwork Operations Technician 2 – Jan 2015 to Present• Performed Server, switch and router installs including Fiber and copper cabling. • Responsible for monitoring of network conditions and notification of issues• Knowledge of Tape rotations and function of tape libraries• Experienced in server hardware troubleshooting including ram upgrades, PCI card replacement, and drive replacement.