
Konark Gupta
Business Analyst

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Skills
Project managementPeople managementBusiness researchTeam managementClient servicingMarket researchMarket analysisEscalation managementRecruitment/retentionTeam buildingCross functional team leadershipBusiness informationCrmManagementRecruitingAnalyticsIncident handlingAnalysisConsultingProject planningMarket intelligenceManagement consultingOperations managementHuman resourcesLeadershipBusiness developmentCompetitive analysisOutsourcingBpoCustomer relationship managementBusiness process outsourcingAbout me
Seasoned professional with 13+ years of multi-industry experience backed with performance to manage a business unit covering its Clients (Stakeholder Management), Processes (Operational Excellence) & People (Associate Engagement). Key Competencies - 1. Partnered with HR Leaders & Business Partners to operationalize Research Work, Compensation Benchmarking, Talent Assessment, L&D Programs, Employee Communication & Employee Engagement initiatives etc. 2. Single-handedly setup a whole new Data Analytics process/ team covering all possible ends to ensure successful Go-Live for Asia 3. Ability to extract findings and implications from a wide spectrum of qualitative and quantitative data sources 4. Implemented Kaizen projects 5. Excellent Communication, Client Management and People Management Skills
Education

NIILM Center For Management Studies
2003 - 2005Master of Business Administration - MBA Marketing
St. Paul’s, New Delhi
1994 - 1998A.I.S.S.C.E
Guru Gobind Singh Indraprastha University
1999 - 2003Bachelor of Information Systems (Hons.) Computer Science
DOEACC
1998 - 1999“O” Level COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES
Experience

Evalueserve
Jan 2005 - Aug 2006Business Analyst• Played a vital role as a Project Manager and managed a team of 10-12 Analysts for a US-based equity research firm; acted as SPOC between the client and the company; worked on various database like Dialog Pro, Lexus Nexus, Thomson Reuters, and Factiva

Dmv Business & Market Research Private Limited
Aug 2006 - Jul 2008Senior Business Analyst• Managed a team of 40 Analysts engaged in developing various types of company profiles across geographies for the energy and alternate energy industries• Led a team of 15 Analysts for developing a worldwide alternate energy database using technologies like technologies such as wind, solar and hydro
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Copal Research India Private Limited (Copal Partners)
Jul 2008 - May 2010Senior Associate• Steered a team of 10 Analysts and engaged in the private equity sector for an international financial services group; led the development of various products including attribution analysis, PIMs, ICMs, fund comps, newsletters, deal analysis and transaction summaries• Managed a team of 20+ Analysts in developing various types of products including company profiles, industry thematic, detailed company profiles, newsletters, and analyst recommendations

Aon
May 2010 - Sept 2014Service Manager• Steered a team of 30+ colleagues and spearheaded the consulting operations delivery business in the Compensation and Benefits space across multiple sectors for India region• Planned, managed, and executed Compensation & Benefits benchmarking surveys across various industries for the India market• Analyzed client compensation & benefits data by using statistical tools to derive meaningful results such as best pay practices, general salary trends, market positioning and annual salary increase trends (for annuity clients)• Effective mentoring of new team members to help them acclimatize to the working culture and dynamics• Client Management – responsible for understanding customer requirements, designing process, developing reporting structure, testing data, and providing consistent solution• Overall responsibility of project management, execution, and delivery of assignments• Understand strengths and skills of aligned associates and leverage diversity within team• Responsible for mentoring, training, and guiding the team members including coaching in technical areas relevant to the projects w.r.t. internal processes, client management and independent project management• Conceptualization and implementation of enhancements of existing tools/ processes, with a focus on developing all new in-house tools for optimize delivery reports Show less

Mercer
Sept 2014 - May 2019Group Manager• Administered multiple growing teams of 50+ colleagues across disciplines• Managed the entire gamut of HR functions like Operations, Talent Management, Recruitment, Strategy Planning, and Compensation• Operated as a strategic group manager to senior management, providing guidance on how to best drive employee engagement & productivity while limiting legal risk exposure through strong knowledge of employment law• Interfaced with Senior Management and Department Heads for implementing HR policies & procedures in-line with core organizational objectives• Responsible for managing the total rewards program involving job analysis & evaluation, market benchmarking, budgeting, including performance-based pay programs, performance management process, salary reviews and recognition• Worked with Consultants on compensation policies & programs for various APAC countries (India, Hong Kong, Singapore, Taiwan, Bangladesh, Indonesia, Malaysia, Philippines, Pakistan, Sri Lanka, Bangladesh, and ANZ (very limited exposure)), thereby assisting clients in developing compensation plans• Spearheaded all functions pertaining to talent acquisition, staffing, employment processing, compensation, training and development, records management, safety and health, succession planning, employee relations & retention, labor relations• Provided effective HR leadership to the business for implementation of HR strategies in-line with business requirements, managed full range of HR services to support the overall business strategy of the company• Engaged in managing deliveries and analysis spanning across global, regional, and country information as well as customized solutions for end-clients• Steered various center-wide and global initiatives around employee engagement, process efficiencies, business continuity platform, and technology Show less

LTI - Larsen & Toubro Infotech
Jun 2019 - Oct 2020Senior Consultant• Worked for one of the world’s leading E-Commerce giants wherein we developed a digital platform for them, aimed at eliminating manual work and defects with automation. Solutions developed under this program enabled the organization to scale and keep up with the growing demand for services. The outcome of the project is a product that guides the end-users through the process of submitting their requests, validates their requests for multiple factors (based on business and technical rules) and ultimately facilitates easy submission of a complete, correct, and valid request. In the future, the platform is expected to be flexible and adapt to changing organization needs.• Led an initiative to enhance ‘Employee Experience’ via HR Transformation to increase employee productivity and enable businesses transformation.• Implemented the service delivery strategy and managed execution across business units Show less

Accenture
Oct 2020 - nowHR Service Delivery Manager• Leading and managing multiple teams/ processes for Accenture, across multiple locations (Bangalore, Mumbai, Hyderabad, Kolkata, Chennai, Delhi-NCR)• Engaged in managing client deliveries, recruitment, career planning for team members, process streamlining, talent management, etc.• Responsible for widening business opportunities by virtue of transitioning new work from the client thereby generating revenue opportunities for the organization and upskilling team members• Managed the entire recruitment cycle, which includes sourcing, screening, shortlisting, Interview scheduling, background checks, pre-hire process, offer negotiation, etc. • Driving operational excellence within teams by virtue of partnering with the client on identifying automation opportunities thereby making the overall process lean and robust, to be able to generate additional work inflow avenues. • Working collaboratively with all internal stakeholders to achieve internal business goals aligned to areas like performance scorecards, operations maturity model, innovations etc.• Lead the development and continuous refinement of processes, incorporating control mechanism, legal and regulatory requirements, data protection and compliance tasks• Managed the roll-on/ roll-off/ overtime data and related issues of the contingent workforce• Managing the journey to Intelligent Operational Excellence (OE)• Leading the entire people engagement agenda along with other various talent initiatives• Led the entire RTO process along with seats planning• Enabling cross-skilling of team members in-line with their career aspirations Show less

Accenture
-Assistant Vice President Human Resources
Licenses & Certifications

Certified Compensation & Benefits Manager
Carlton Advanced Mgmt. Inst., US
Certificate for Excellence
ERTL (N) Training CenterJul 1998
Honors & Awards
- Awarded to Konark GuptaPeople Ambassador Champion - Aug 2021
- Awarded to Konark GuptaWAAO Encore Award - Aug 2021
- Awarded to Konark GuptaLean Champion - May 2018
- Awarded to Konark GuptaService Manager of the Year - 2013
- Awarded to Konark GuptaManagerial Excellence - 2011
- Awarded to Konark GuptaPeople Manager of the Year - 2011
- Awarded to Konark GuptaBest Evalueserve Citizenship - 2005
Languages
- enEnglish
- hiHindi
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