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Annelies Oosthoek

Annelies Oosthoek

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location of Annelies OosthoekAmsterdam, North Holland, Netherlands

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  • Timeline

  • About me

    Culture Lead bij KLM Engineering & Maintenance

  • Education

    • ICM

      -
      Post HBO - hoger management

    • MOC Haarlem

      -
      Personeels management

  • Experience

    • KLM

      Feb 1997 - Dec 2007

      • Operational Coordinator Customer Ground Handling

        Jan 2000 - Dec 2007

      • Supervisor passenger handling

        Feb 1997 - Dec 1999

    • KLM Royal Dutch Airlines

      Jan 2008 - now

      The commercial desk is part of the department Marketing an Customer Care and is the main link between the Commercial and Operational organizations with regards to Commercial advice and Service Recovery issues in case of disruptions. We are taking care of the interests of our customers as well as the interests of the KLM hub, outstations and commercial policies in case of disturbances.

      • Culture Lead

        Jan 2023 - now

      • Duty Manager Commercial Desk

        Aug 2012 - Jan 2023

      • Sector Manager BTS

        Jan 2008 - Sept 2012

  • Licenses & Certifications

    • OBM Foundation (Organizational Behavior Management)

      APMG International
      May 2023
      View certificate certificate