Talk to sales Try for Free

Ansa Ahmed

226 followers

Kingston Upon Thames, England, United Kingdom

Connect with Ansa Ahmed to Send Message

Connect with Ansa Ahmed to Send Message

Timeline
About me
CUSTOMER JOURNEY MANAGER | DRIVING PRODUCT SUCCESS AND OPERATIONAL EXCELLENCE
Education
- Kingston University
  2010 - 2013
  Bachelor's degree Mathematics and computing 2.1
Experience
- Lloyds Banking Group
  Oct 2013 - now
  Designed customer journeys that improve the experience for Cloud security clients, driving business success and effectively addressing technical challenges. Drive the vision and development of innovative security solutions by collaborating with cross-functional teams, gathering and prioritizing customer feedback, and ensuring alignment with business goals to deliver exceptional user experiences and enhance overall security posture.
  - Customer Journey Manager
    Jun 2024 - now
  - Product Owner Cloud Security
    Aug 2020 - Oct 2024
  - Executive Assistant Support to Chief Information Officer
    Aug 2019 - Oct 2020
  - Lead Business Analyst
    Jan 2018 - Aug 2019
  - Business Analysis Public Websites
    Oct 2015 - Jan 2018
  - Public Websites developer
    Oct 2013 - Oct 2015
Licenses & Certifications
- BCS Business Analysis Certified
  BCS, The Chartered Institute for IT
  Sept 2017
- Google Cloud Associate Cloud Engineer Certification
  Google
  Jan 2021
- Professional Scrum Product Owner™ II (PSPO II)
  Scrum.org
  Dec 2023
  View certificate

Recommendations
...