Vinit Batra

Experience

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  Dell International Services India Private Limited

  Nov 2009 - May 2010

  Technical Support Engineer
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  IGATE Patni

  May 2010 - Nov 2011

  Technical Support Associate
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  Encore Capital Group

  Dec 2011 - May 2013

  Helpdesk Specialist

  Worked here for almost an year and a half before moving on to TCS. It was end user support role onsite.Roles and Responsibilities• Supported end users right from on boarding to off boarding. • Was involved in User ID creation on Active Directory and other application environments for new joinees.• Provided hardware and software based support to end users onsite.• Involved in mentoring new joinees in the team. • Responsible for maintaining the Hardware and Software inventory. • Actively involved in documenting new issues and developing the knowledge base. Show less

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  Tata Consultancy Services

  May 2013 - now

  Started with Service Desk Technician role and got promoted to a Lead role within a span of 5 months. Worked towards the process improvement for the client and managed the team as well. It mainly involved coaching the team regarding processes, procedures and technical troubleshooting. • Travelled to Denmark in Nov'2014 for Transition of one of the airline projects. • Handled some of the migration activities independently. • Handled post migration issues for the end users onsite and contributed towards Knowledge Base building.• Worked at offshore towards project stability and was actively involved in Knowledge transfer.• Travelled to California in Jan' 2016 for Service Desk Transition for a Banking & Insurance Client.• Independently interacted with client, provided assistance in developing the knowledge base and suggested process improvement techniques.• Provided technical support to end users onsite. • Trained the team at offshore and empowered them to resolve 80 percent of technical issues at Level 1.• Worked with SCCM operations team and helped them in their BAU tasks like DP setup, SCCM client push and remediation, Setting up patch/package deployments on collections, Boundary configurations etc.• Good knowledge of SCCM architecture, designed implementation plan for new accounts.• Currently working as a NOC lead. Show less

  • IT Analyst

    Apr 2015 - now

  • System Engineer

    May 2013 - Apr 2015