Rakesh Choubay

Experience

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  HDFC Bank

  Dec 2011 - Apr 2014

  Customer Service Officer

  Customer Support Officer: EMT-QIG (Quality initiative Group)  Member of E mail management team, an ISO 9001:2008 certified Unit. Responsible for managing all types of customer queries and complaints received through Email, letters Responsible for timely resolution of customer queries, co-ordination with CRM department to ensure complete customer satisfaction Won Best quality performer awards many times. Received many appreciations from customers for providing exceptional service. Show less

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  Apps daily solution

  Apr 2014 - Dec 2015

  MIS Executive

  MIS Executive: MIS Team  Key member of PAN India MIS Team, responsible for creating management reports, mapping sales data, tracking monthly business performance Responsible for performing market analysis to identify key business trends, top competitors Ensured proper billing of products in market and in portal, payment re-imbursement Responsible for creating business analysis presentations, designing incentive structure, calculations of incentives, cost to revenue, stock report Show less

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  Volkswagen Financial Services

  Dec 2015 - Sept 2018

  Deputy Manager

  Deputy Manager: Sales Steering.  Selected by board of directors to be a member of new function ‘Sales Steering’ Key member of the team, co-ordinated Volkswagen Finance expat to set up Sales Steering sub department in Volkswagen Finance India. Undergone training in Volkswagen Financial services. Global head office in Braunschweig Germany to understand business processes in different countries and to implement the same in VWFS India. Designed & analyzed various business scenarios, performed various financial & profitability analysis Responsible for designing key sales strategy elements such as sales targets, business quality, application turnaround time, sales pipeline, dealer analysis Designed various dashboards to monitor key parameters of business performance, operational efficiency,  Created various dealer remuneration elements linking various lines of business such as wholesale funding, retail business  Responsible for end-to end process improvement & smooth execution of various remuneration elements such as dealer commission, sales incentivesProduct Executive: Retail Products  Responsible for end to end campaign management, designing campaigns, co-ordination with various brands such as Skoda, Volkswagen to ensure smooth & timely execution  Analyzed various key parameters of campaigns such as dealer subvention, insurance income, retail income & their impact on campaign profitability  Member of the team responsible for new product development such as bundled product for insurance Created various excel based utilities such as EMI calculator, scheme dashboards to provide important tactical inputs to top management Responsible for creating campaign communication, presentation Show less

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  JLT Independent

  Sept 2018 - Sept 2020

  Assistant Manager

   Successfully Completed 2 Automation projects for Employee Benefits Vertical, which helps in reducing the TAT & improved quality MIS.o Claim MIS automation Complete automation of MIS with accuracy. Completed Project using VBA. Reduces manual work. Reduced TAT by 80% as compared to manual work.o Employee benefits – Addition/Deletion/correction & Sum insured enhancement. Complete automation of Enrolment Team. Complete automation for calculation of Addition/Deletion/ correction & Sum insured enhancement. Reduces manual work. Reduced TAT by 90% as compared to manual work. Co-ordination with PAN India location team members for Query resolution for live projects. Responsible for implementation & streamlining the Database of New & Existing clients. Introduced & streamlined Weekly & Monthly Management dashboards to senior management on Enrolment & Claims status. Assisting to seniors in managing overall operations and takes responsibility for the effective and successful management of team member, productivity, quality control and database security.  Handled one of the key clients and received appreciation from client. Assisting other team member in reconciliation of Database with Client + Insurer. Co-ordination with respective insurer provider for endorsement. Show less

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  Marsh India

  Oct 2020 - now

  • Senior Process Manager

    Apr 2024 - now

  • Process Manager

    Oct 2020 - now