Michael Cazanas

Experience

• 

  The Wireless Store

  Jan 2004 - Jan 2006

  Sales Associate

  Consistently exceeded goals and credited promotions. Provided exclusive sales service to elite clientele.Provided heavy customer service with walk in traffic.Met and exceeded monthly sales quotas.Receive in and process payments.Examined Clients' cell phone accts. Disconnect, reconnect - Lots of data entry

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  Aarons Sales and Lease

  Jan 2006 - Jan 2007

  Sales Manager

  Prepare sales contracts. Provided heavy customer service via incoming phones and walk in traffic.Met and exceeded monthly sales quotas.Receive in and process payments. Open and close store.Consistently demonstrated ability to communicate and interact effectively with guests in a timely and professional manner.

• 

  Terminix

  Jan 2007 - Sept 2012

  Customer Service Administrator

  I run a busy CSR desk that includes preparing daily deposits, managing accounts receivable, scheduling and dispatching technicians nationwide, performing heavy data entry; customer account management all while answering heavy inbound calls from 150 to 160 at times. I pride myself in being a multi tasker while working under heavy pressure and deadlines while staying calm and collected.

• 

  R.A. Snyder Properties

  Sept 2012 - Nov 2015

  Assistant Property Manager

  * Assist Community Directors with managing and leasing multiple residential communities in North County.* Responsible for all leasing duties of residential apartment homes up to 500 units* Qualify and run tenant applications to include employment verifications, references, credit and criminal background checks.* Process rental agreements and leases.* Conduct move in and move out inspections with tenants.* Process all move in and move out paperwork and submit to corporate.* Coordinate and manage maintenance technicians and contracted vendors such as landscape, pool, pest control, plumbing, cleaning and construction vendors.* Collect and post application fees, security deposits and rental fees* Follow up and maintain tenant delinquency reports and collections of past due items.* Conduct daily property walks ensuring resident safety and compliance of community rules and regulations.* Delivery various notices to tenants as needed Show less

• 

  Alliance Residential Company

  Nov 2015 - Jul 2020

  • Facilitate rent and delinquency collections, accommodate resident requests, and coordinate resident functions • Assist the Business Manager with compiling reports, resident feedback, and market research• Thorough understanding and accurate completion of month end accounting• Coordinate and participate in revenue driven leasing and marketing activities• Express world class customer service while leading resident activities• Follow a system for effective follow-up with prospective residents through online and telephone leads• Assure leasing packets and legal documents are completed accurately and provide feedback to the Sales Associates• Motivate the Associates to enhance their knowledge regarding products, floor plans, competitors and amenities while identifying opportunities to create value for residents in order to drive more revenue• Possess basic bookkeeping knowledge and perform intermediate mathematical functions• Understanding of current landlord tenant requirements and general legal responsibilities of the property• Exceptional organizational skills and extreme attention to detail• Excellent communication skills both verbal and written Show less *Greet prospects, professionally present the features and benefits of the assigned property, and properly secure lease agreements from qualified persons.*Follow up on prospective residents and market the community to telephone prospects. Convert phone calls to tours, property tours to leases and internet leads to tours and/or leases.*Shows/tours apartment homes to prospective residents while following the proper procedures and safety guidelines.*Ensure guest cards are complete, entered into the property management software and follow up is completed for prospects.*Timely and accurate processing of all required administrative forms, leases and related information.*Accurately prepare and be thoroughly knowledgeable with all lease-related paperwork, from the application process through move out. Including processing rental applications, preparing move in information, lease files, renewal letters and leases, as well as, any other residents and leasing related documents.*Regularly answering phones, taking messages, responding to email leads and inquiries, filing and entering work orders in property management software.*Provide quality customer service and timely response to customer requests and complaints.Maintains and assists with keeping the office, amenity areas, model apartments and community clean and professional appearance.*Develop and maintain first class customer service relationships with prospects and residents.*Physically inspects the community when on grounds, picks up litter and report any maintenance needs to the Service Team.*Maintain thorough product knowledge of the property, sister properties, corporate housing partner and competitors.*Maintain on-going resident retention program under direction of the Business Manager*Assists with resident functions and as directed by the Business Manager. Show less

  • Assistant Business Manager

    Feb 2018 - Jul 2020

  • Sales Associate

    Nov 2015 - Feb 2018
• 

  Greystar

  Jul 2020 - May 2021

  Assistant Community Manager

  • Provides input into the development of budget(s) for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns. • Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports. • Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed. • Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund. • Oversees the lease enforcement process by approving prospective resident applications, discounts and renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and imposes and collects late fees and other charges as allowable and stated in the terms of the lease. • Gathers, analyzes, and interprets current market and economic trends that may impact the property and implements short- and long-range marketing and leasing strategies to achieve the property’s occupancy and revenue goals • Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. Ensures the property’s maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests. Show less

• 

  R&V Management

  May 2021 - Mar 2022

  Assistant Manager
• 

  Greystar

  Mar 2022 - now

  Assistant Community Manager