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Jasper Lim, PMP / ITIL / AWS CSAP

Jasper Lim, PMP / ITIL / AWS CSAP

IT Support

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  • Timeline

  • About me

    Senior IT Regional Manager

  • Education

    • De La Salle University

      1998 - 2004
      BS Computer Science Computer Science

    • De La Salle University

      1998 - 2002
      Bachelor's Degree Computer Science 3.5 GPA

  • Experience

    • Medtronic

      Aug 2011 - Sept 2013
      IT Support

      VIP SupportRegional IT Support (ASEAN)

    • Rhenus Southeast Asia Pte. Ltd.

      Sept 2013 - Oct 2014
      IT Administrator / Project Manager

    • StarHub

      Jan 2015 - Dec 2015
      VM/PM

      Vendor Manager• Managing the outsourced Service Desk team and its operations• Standardizing processes following best ITIL practices• Measures vendor performance and outcomes

    • Thales

      Dec 2015 - May 2017
      Service Desk Manager

      • Managing the in house Service Desk team and its operations• Standardizing processes following best ITIL practices

    • Confidential

      Jul 2017 - Jun 2022
      Solutions Architect -Service Desk

      Design and Architect End User Support Services including Service Desk, On-site Support and Lifecycle Services with supporting technologies while meeting Clients budget and RFP/RFI Requirements.

    • Confidential (In stealth mode)

      Jan 2018 - Jun 2022
      Service Desk Lead

    • Medical Device Company

      Jun 2022 - now
      Senior IT Regional Manager

  • Licenses & Certifications

    • ITIL

    • PMP

      PMI