Henok Getachew

Experience

• 

  Commercial Bank of Ethiopia

  Mar 2002 - Jun 2002

  Management Trainee for Loan Officer Position

  Major Duties & Responsibilities As a trainee for Loan officer position, I had undertaken on-job training related to Loan processing and bank operation in general. Specifically, I was attending the following on job trainings. Observational study on loan processing  Maintaining loan records Handling customers request regarding loan Observing the accounting cycle in the bank and head office accounting Observing tasks of remittance handling, audit and all other activities of the bank Show less

• 

  Ethiopian Airlines- Shebamile

  Jul 2002 - Jun 2007

  Marketing officer

  As Marketing officer (April 2006-June 2007)o As a focal person at the support desk of ShebaMiles frequent flyers program, I am expected to report the operational problems with possible solutions.o I prepare monthly report regarding the human aspect and other applicable resources at the support desk.o To coordinate and conduct front line staffs awareness training sessions. The training is to ensure up to standard frequent flyers handling at customer counters and to ensure effective and efficient operation. o I initiate and coordinate team work at the support Desk for various tasks and play major role in it. o I Conduct market intelligence on the reward packages, customer handling and practice of other major airlines in the airline industry and in line with my findings, I make operational analysis report for the improvement of the support desk. 4/2005-4/2006 Jr. Marketing Officero Coordinating and Making award free travel reservation and issuing award ticket issuing authority telexes with various ticket offices and Ethiopian originating airports. o Conducting periodic studies and review of operational activities at the help desk of the program with the aim of enhancing the effectiveness and efficiency of the program and the general service rendering process. 4/2003-4/2005 Assistant Marketing Officero Making award reservation, issuing award tickets and other awards o Handling customers’ requests and complain via telephone, e-mail, letters and customers in person. o Generating periodic reports regarding customer support desk of the department.o Identifying new customer needs and report to my boss. 7/2002-4/2003 College Trainee for Assistant Marketing Officer PositionCollege Trainee (July 02, 2002- April 15, 2003) in the marketing divisions of the company:In the training period, I took class room training on the following courseso Customer Handlingo Basic airline reservationso Basic ticketingo Check ino Cargo handlingo Customer awareness Show less

• 

  Total Ethiopia S.CO

  Jun 2007 - Nov 2011

  Territory Sales Manager

  - To act as the Representative of the Company for all retail outlets operating in the region under his/her supervision. - To ensure that TOTAL groups Image, Quality and Safety Standards are applied in these outlets - Ensure stations performance meet the volume and profit target. - Monitor the market environment and competitors activity in the region. • In line with the company’s sales objective establish annual sales objectives for each site & agree with the dealer. • Provides required training & field tools to ensure that company safety standard is met. • Liaises closely with concerned departments/cross a functional units • Follow up orders placed by stations are covered with financial terms agreed, ensure that the order is processed and delivered timely. • Evaluate stations sales performance against agreed targets and foreword monthly sales analysis report to the division manager. • Handles all complaints of Dealers either through direct discussion with the concerned dept. • Reports competitors’ activity with regards to pricing policies, promotions and new and/or expansion projects. • Study and propose new potential sites in the Region. Carefully assess and report on regional development plans both in the private and government sector • Assist in recruiting reliable and strong potential dealers. • Recommend company investments to enhance area/territory profitability, including: • Makes sure all marketing tools are properly executed on all stations under his domain and report on abnormalities. • Develop and control over the existing and new marketing tools, incentive schemes and selling skills Show less

• 

  Blessgate Multi-Solutions PLC

  Dec 2012 - Feb 2016

  General Manager

  Major Duties & Responsibilities Managing the office, sales, finance and logistics Business development  Designing educational events Designing workshops, conferences, meetings, trainings for customers and events initiated by the company.

• 

  PACKTRA FORWARDING CO.

  Mar 2016 - Nov 2016

  Chief Executive Officer

  I joined PACTRA to lead the restructuring process which was decided by the board in April 2016. I successfully restructured the company and I placed a vibrant management team to lead the functional units of the company. My major Duties and Responsibilities were; Managing the functional departments Restructuring the company and handling over the board chairman in six months. Filling management positions; hiring and training management team. Completing office automation and developing IT system to assist day to day activities and linking all operational departments  Developing management strategic plan for five years and specific business development and marketing program. Adopting modern budget and finance system in six months’ time. Show less

• 

  Population Services International

  Nov 2016 - now

  Associate Director, WASH Business Development

  Ensuring the market that works for WASH product and services in a sustainable fashion

• 

  Saros Inc - subcontractor of the AT&T Telecom sales and marketing wing

  Sept 2022 - now

  Sales Lead

  - Lead the sales and marketing activities of outlets in the DMV area.- Sales target budgeting and ensuring the fulfillment of sales targets by each sales outlets.- Managing 13 sales outlets - AT&T Telecom service and products sales processes and marketing activities

• 

  MGM National Harbor

  Aug 2023 - now

  Game Dealer

  Licensed casino game dealer by the state of Maryland.