Charles Bowles, MPA

Experience

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  Frazier History Museum

  Jun 2012 - Aug 2012

  Community Relations Intern

  Assisted in marketing/public relations tasks that included: promoting new and upcoming exhibits to local media outlets and on social media, analyzing market research on the museum and guest feedback, and assisting with media requests. Developed a social media plan for the museum with my supervisor to maintain our online media presence that increased social media by 400 Facebook “Likes” and 200 Twitter followers in a 3 month span. Tasks:- Assisted with Marketing/Public Relations tasks - Conducted and analyzed market research/guest feedback - Posted special events to online community calendars - Maintained media archives and clippings including creating press books and organize photo library - Generated social media content - Assisted with media requests for press kits, photos, and information - Helped maintain online presence via website, Facebook, Wikipedia, etc… - Tracked and helped process donation requests - Assisted Special Events Manager with event functions - Acted as museum representative at community events - Completed special projects and/or reports when assigned Requirements Show less

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  Bulldog Public Relations

  Jan 2013 - May 2013

  Public Relations Intern

  Learned the day-to-day operations for a public relations firm by writing press releases, conducting media tracking, and pitching local Washington media. Clients received placements on Fox 5, the Washington Post, Washington Examiner, Express-Washington Post, Washington Business Journal, and other television and print media outlets.Tasks:- Wrote and edited press releases- Media database management - Worked directly with media to coordinate interviews and story opportunities- Media tracking- Planned special events, coordinating promotions and learning the day-to-day workings of a PR firm- Participation in publicity planning and strategy sessions- Preparation, organization and distribution of press clippings and other press materials- Pitched local media- Writing of additional press materials, publications pieces, etc.- Light clerical work Show less

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  LEO Weekly

  May 2013 - Aug 2013

  Editorial Intern

  Learned the day-to-day operations of an alternative-weekly publication. Wrote weekly staff picks and articles for the arts/entertainment section. Managed the “Events” blog for the company. Transcribed interviews and fact checked cover stories for Political Reporter Joe Sonka on Kentucky’s Medicaid expansion, KY Anonymous and the Bluegrass Pipeline.Tasks:- Wrote weekly staff event picks and articles for the arts/entertainment section- Managed and Maintained Events Blog - Transcribed interviews for cover stories Show less

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  SB Nation: Mid-Major Madness

  Jun 2013 - Sept 2015

  Staff Writer

  Writer on the Atlantic 10 Basketball Conference with a primary focus on Saint Louis University. Responsible for previews, recaps and features during the college basketball season. Accomplishments: • Assisted in the development of the site’s Atlantic 10 conference coverage through Twitter and other social media outlets• Expanded our visibility through appearances on podcasts, being quoted in various sports publications and covering the 2014 NCAA TournamentTasks: - Wrote previews, recaps and features on the Atlantic 10 conference - Copy edited articles Show less

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  ACLU of Missouri

  Aug 2013 - Dec 2013

  Complaint Counselor

  Reviewed civil liberties complaints from the general public. Developed a practical understanding of the Freedom of Information Act (FOIA), the Missouri Sunshine Law and constitutional law. Reviewed initial complaints that turned into lawsuit fighting for the recognition of same-sex marriages performed outside of the state of Missouri (Barrier v. Vasterling). Tasks:-Screened civil liberties complaints (phone calls and letters) from members of the public-Assisted complainants in resolving disputes; provide information, referrals and suggestions; identify community resources-Analyzed written complaints, conduct factual investigations. Review applicable regulations and statutes-Drafted responsive letters-Reviewed complaints that has turned into lawsuit attempting to recognize same-sex marriages from other states in the state of Missouri. Show less

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  American Bankruptcy Institute

  Jun 2014 - Jul 2015

  Staff Assistant

  Membership Services Assistant and Administrative Assistant for public affairs program sponsored by ABI called the Credit Abuse Resistance Education Program (CARE). Assists in the administration of the CARE Greater Washington Area chapter, on-site meeting planning, and membership services.Accomplishments:• Assisted in the revival of CARE Greater Washington chapter, which has given numerous presentations on financial literacy in the 2014-15 school year to Washington DC Public Schools, Prince George’s County Public Schools and area private schools that has reached hundreds of students. • Helped create survey on Survey Monkey to gather data on the CARE Program’s national reach.• Contributed articles for Bankruptcy by the Numbers section of the monthly ABI Journal on the intersection of bankruptcy and pop culture.Tasks:- Maintained membership database by entering new and updated customer and account information on iMIS Membership Database- Assisted with the logistics and educational programming for the Credit Abuse Resistance Education (CARE) Program- Assisted in the production and technical directing of live webcasts- Supported in member relations tasks - Edited audio and video for continuing legal education (CLE) courses- Provided administrative and clerical support for the company Show less

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  Credit Abuse Resistance Education (CARE)

  Jul 2015 - Aug 2016

  Staff Assistant

  Accomplishments:-Developed social media plan that tripled our Twitter followers and increased our Facebook "Likes" by 20% in less than a year and engagement by 20 times our previous engagement rates on both platforms.-Assisted in creating and developing local CARE programs in Indiana, Missouri and Tennessee. Worked to develop relationships with local bankruptcy courts, schools, and other stakeholders.-Implemented data-gathering mechanisms and reporting to get more accurate information about organization’s volunteers and organization’s reach nationwide.Tasks:-Managed and maintained the organization's social media presence-Served as the volunteer coordinator and presenter for the CARE Greater Washington DC Chapter-Tracked Donations -Provided administrative support for the program-Assisted local CARE chapters in fulfilling requests for supplies and materials-Assisted in the development of new educational materials for the program-Assisted in creating video content of our organization-Assisted in identifying strategic partners to help further our organization's mission and goals Show less

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  Obsev Studios

  Sept 2015 - Mar 2016

  Contributor

  Contributor for Obsev Sports on College AthleticsTasks:-Wrote articles about college athletics on topics including: college football, college basketball and other relevant sports topics.

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  Self-Employed

  Sept 2016 - Dec 2018

  Freelance Writer
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  Two Hoops of Passion

  Oct 2016 - Dec 2016

  Staff Writer
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  City of Jersey City

  Jun 2018 - Dec 2018

  Apple Tree House Events and Grants Specialist, Office of Cultural Affairs

  Tasks:• Planned speaker events as part of the New Jersey Council of the Humanities Incubation Grant for The Apple Tree House (a historic house the city owns). • Established weekly house tours as part of the expansion of public programming at the house.• Assisted in grant compliance and reporting for all grants received related to the house’s public activities.

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  Esusu

  Sept 2018 - May 2019

  Project Associate

  NYU Wagner Advanced Project, Tasks:• Served on a 5-person team consisting of NYU Wagner graduate candidates to perform a data analysis of a pre- & post-test of a financial literacy assessment and assessment on Esusu’s program effectiveness and methodologies.• Analyzed current financial literacy practices, teaching methods, and effectiveness of participants.• Wrote a comprehensive report on an overview of Esusu’s programming, data findings, and recommendations on how to scale and expand the program in the future. Show less

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  NYU Robert F. Wagner Graduate School of Public Service

  Jan 2019 - May 2022

  Writing Coach/Consultant

  Responsibilities:• Mentoring graduate-level students at the Robert F. Wagner Graduate School of Public Service on the writing process.• Aligning students to their writing prompts and advising for proper grammatical conventions.• Training new consultants on shared administrative responsibilities and best practices for mentoring.

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  American Corporate Partners (ACP)

  Jan 2020 - May 2022

  Accomplishments:• Led data collection, cleaning, analysis, and reporting for the Grants & Corporate Relations teams earning over $500,000 in Grants and Foundation Funding.• Generated & Introduced Business Leads and Company Prospects to the Corporate Relations Team resulting in over $100,000 in new business and corporate partnerships for ACP. Responsibilities:• Led a team of five to six direct reports facilitating over 500 professional development mentorships.• Managed team’s program data, monitoring team performance, and troubleshooting consistent performance issues. • Trained staff on best data collection & entry practices. Monitored for Data Accuracy and Completion. Show less Accomplishments:• Analyzed four years of outreach data and wrote a comprehensive report on our veteran outreach efforts. Recommendations in the report resulted in a 27 percent increase in veteran applications year to year (2021 vs. 2020).• Led a team of three interns to determine the average starting salary and job retention rate of veterans who received jobs while participating in our mentorship program from 2019 to 2020. Developed a new reporting and key performance indicator (KPI) system to track average starting salary and job retention rates that reduced manual reporting times by five hours weekly. Responsibilities:• Managed and Facilitated over 100 professional development mentorships with Fortune 500 company mentors.• Interpreted and Analyzed Data on Mentors and Protégés Statistics for Grants, Corporate Partnerships, and Executive Team.• Supported outreach efforts for Veterans to complete their applications and onboard them into our mentorship program. Show less

  • Program Team Lead & Senior Operations Associate

    Nov 2021 - May 2022

  • Operations Associate

    Jan 2020 - Nov 2021
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  United Way of New York City

  Jun 2022 - now

  Accomplishments:• Led & Managed a cross-functional team of Business Operations, Information Technology, Marketing & Communication, and Resource Development to integrate Andar 360 Customer Relationship Management (CRM) and MailChimp Application Programming Interfaces (APIs).• Developed new data input standards, standard operating procedures, and training sessions on donor data and Andar 360 CRM. Created new onboarding documents for new employees and instructional guides for existing staff members.Responsibilities:• Analyze revenue and donor trends, including average gift, donor churn, designation rates, corporate partner revenue results by industry, and affinity group giving to inform fundraising strategy.• Monitor and analyze the performance of revenue lines and produce reports to inform strategy.• Produce year-end analytics on donors, revenue, and tactics to track and evaluate fundraising strategies.• Create reports and dashboards needed by RD (Resource Development) staff and executive leadership team to manage their portfolios and track progress against revenue and activity goals. • Identify and recommend procedures and solutions for the database's accuracy, integrity, efficiency, and use.• Implement database enhancements, new functionality, and writing protocols and processes.• Assist in developing and maintaining a dynamic list of policies and procedures related to the Resource Development team's operations.• In collaboration with Finance Operations, retrieve and prepare donor pledge data for processing, including data analysis and creating import files for our Financial/CRM system.• Administrative support, including conducting data mines, managing prospects and donor segments, uploading non-financial data for relationship management, and maintaining data integrity. Show less

  • Senior Operations Manager, Database and Research

    Jul 2024 - now

  • Operations Manager, Resource Development

    Jun 2022 - Jul 2024