Iain Kershaw

Experience

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  Volkswagen Commercial Vehicles UK

  Dec 2002 - Apr 2007

  Technical Specialist

  Providing first line telephone based technical support to the VWCV franchised network.Providing technical expertise in the field to resolve customer issues with problem vehicles.Supporting the brand on technical issues with vehicle models.Monitoring & reporting of technical and quality issues with vehicle models.Authoring and delivery of technical bulletins and presentations.

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  DaimlerChrysler

  Apr 2007 - Nov 2009

  Technical Support Engineer

  Providing ‘second line’ field based technical support to the Chrysler UK franchised dealer network to resolve complex technical issues.Reporting and resolving technical issues with Chrysler in the U.S.AResponsible for product liability investigations, (fire/accident/airbags)Assessing dealer Technicians for ATA qualifications.

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  ChipsAway

  Nov 2009 - Oct 2010

  Independent Business Owner
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  Suzuki GB PLC

  Oct 2010 - Jul 2012

  Technical Trainer

  Development & delivery of the Suzuki Automobile Technical training programme. ATA Technician assessor.

• 

  Mercedes-Benz in the UK

  Jul 2012 - Dec 2018

  Technical Specialist - Hybrid & electric drive

  Office & field based technical support for Mercedes-Benz cars and smart official workshops, independent workshops and MBCUK internal departments.

• 

  Mercedes-Benz Trucks UK Ltd

  Dec 2018 - Jan 2021

  Warranty Claims Assessor, Safety Recalls and Service Measures Specialist
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  Daimler Truck UK

  Jan 2021 - now

  Technical Support Manager
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  Shuttleworth Trust

  Apr 2022 - now

  Flight Information Service Officer (FISO)

  Providing air traffic services for the safe and efficient conduct of flight at Old Warden aerodrome and the local area