Iain Kershaw

Iain Kershaw

Technical Specialist

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location of Iain KershawMilton Keynes, England, United Kingdom

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  • Timeline

  • About me

    Technical Support Manager at Daimler Truck UK Ltd

  • Education

    • North Oxfordshire Technical College

      1988 - 1991
      City & Guilds Motor Vehicle Craft Studies Automobile/Automotive Mechanics Technology Grade -Distinction
  • Experience

    • Volkswagen Commercial Vehicles UK

      Dec 2002 - Apr 2007
      Technical Specialist

      Providing first line telephone based technical support to the VWCV franchised network.Providing technical expertise in the field to resolve customer issues with problem vehicles.Supporting the brand on technical issues with vehicle models.Monitoring & reporting of technical and quality issues with vehicle models.Authoring and delivery of technical bulletins and presentations.

    • DaimlerChrysler

      Apr 2007 - Nov 2009
      Technical Support Engineer

      Providing ‘second line’ field based technical support to the Chrysler UK franchised dealer network to resolve complex technical issues.Reporting and resolving technical issues with Chrysler in the U.S.AResponsible for product liability investigations, (fire/accident/airbags)Assessing dealer Technicians for ATA qualifications.

    • ChipsAway

      Nov 2009 - Oct 2010
      Independent Business Owner
    • Suzuki GB PLC

      Oct 2010 - Jul 2012
      Technical Trainer

      Development & delivery of the Suzuki Automobile Technical training programme. ATA Technician assessor.

    • Mercedes-Benz in the UK

      Jul 2012 - Dec 2018
      Technical Specialist - Hybrid & electric drive

      Office & field based technical support for Mercedes-Benz cars and smart official workshops, independent workshops and MBCUK internal departments.

    • Mercedes-Benz Trucks UK Ltd

      Dec 2018 - Jan 2021
      Warranty Claims Assessor, Safety Recalls and Service Measures Specialist
    • Daimler Truck UK

      Jan 2021 - now
      Technical Support Manager
    • Shuttleworth Trust

      Apr 2022 - now
      Flight Information Service Officer (FISO)

      Providing air traffic services for the safe and efficient conduct of flight at Old Warden aerodrome and the local area

  • Licenses & Certifications

  • Volunteer Experience

    • Air Explorer Scouts Assistant Leader

      Issued by The Scouts on Nov 2017
      The ScoutsAssociated with Iain Kershaw
    • Aerodrome Flight Information Service Officer (FISO)

      Issued by Shuttleworth Trust on Jan 2022
      Shuttleworth TrustAssociated with Iain Kershaw