Asma Aldubaie

Experience

• 

  Academic City

  Oct 2014 - Apr 2015

  Secretary

  Assisted senior management with scheduling meetings, managing calendars, andhandling correspondence.Compiled data and create reports or presentations for senior management decision-making. Handled confidential files and documents, ensuring proper organization and accessibility.Acted as a single point of contact between senior management and other departments or external stakeholders.communicated and ensured compliance with policies and procedures set by senior management.

• 

  NAQEL Express

  Mar 2015 - now

  Handled hundreds of inbound and outbound calls, emails, and live chat inquiriesfrom customers with regards to order placement, tracking, and status updates.Responded to customer questions, concerns, and complaints in a timely and professional manner.Provided information on products, services, and company policies.Followed up with customers to ensure their issues are fully resolved and ensure ahigh level of customer satisfaction.Built and maintained positive relationships with customers to foster loyalty and repeat business.Accurately logged all customer interactions, issues, and resolutions into the CRMor other systems. Maintained updated customer records for future reference and reporting.Communicated relevant and timely feedback or issues to supervisors and teammembers.Gathered customer feedback and reported trends or issues to improve servicequality and customer satisfaction. Show less

  • Quality Assistant Manager

    Mar 2018 - now

  • Customer Service Agent

    Mar 2015 - Apr 2018