Johnathan Hatcher

Experience

• 

  Chick-fil-A-Franchise

  Jun 2004 - Aug 2011

  General Manager | Supervisor

  ✦ Accountable for supervising, evaluating, motivating, and terminating employees✦ Received promotions of progressively higher leadership and management experience based on exemplary performance✦ Responsible for hands on training new team members✦ Consistently managed and reduced labor costs to 18%

• 

  Quanta Manufacturing

  Feb 2007 - May 2008

  Information Technology Technician | Helpdesk Support

  ✦ Excelled in the repair, installation, upgrading, and maintenance of both desktop and notebook workstations.✦ Consistently demonstrated proactive identification and resolution of critical systems/network issues through troubleshooting

• 

  Bonefish Grill

  Feb 2013 - Jul 2014

  Line Cook | Prep Cook

  ✦ Crafted quality meals on schedule, within budget, and to the highest specification✦ Ensured highest standards were constantly maintained in the workplace✦ Results driven and able to thrive in a fast paced kitchen environment✦ Exercised extreme cleanliness through attentive hygienic practices

• 

  Amazon

  Jul 2014 - Feb 2017

  Fulfillment | Warehouse Operations Associate

  ✦ Extensive process knowledge for versatility in critical role placement.✦ Exceed weekly quotas ensuring in and outbound deadlines are achieved.✦ Support and resolve product and process related issues for associates.✦ Maintain safe and orderly working environment to facilitate efficient workflow.

• 

  Comprehensive Logistics Co., Inc.

  Feb 2017 - Oct 2017

  IT Technician

  Ensured delivery of projects on time and within budget in collaboration with project managers, vendors, IT personnel, and clients.» Avoided downtime loss and ensured the seamless running of computer networks by keeping server software running.» Enhanced new recruits’ understanding pertaining to business operations by delivering detailed training programs.

• 

  NTT DATA Services

  Oct 2017 - Jan 2018

  IT Consultant | Vanderbilt

  Delivered support for the development of software applications as well as installed hardware utilities. Maximized return on investment by replacing, installing, and managing hardware devices.» Transformed customer service experience by resolving customer queries within aggressive timelines.» Enhanced operational efficiency by analyzing workflow processes and implementing new procedures.» Installed windows 10 and new healthcare software in accordance with predefined Service Level Agreements (SLAs). Show less

• 

  Computers & Websites Done Right

  Feb 2018 - Apr 2019

  Cloud Specialist

  Collaborated web functionalities by implanting Application programming Interface (API) into required web platforms. Ensured seamless running of IT operations by delivering technical support for operating systems and peripheral devices.» Transformed infrastructure and automated managed hosting services by using modern cloud scripting techniques.» Exceeded customer expectations by prioritizing, troubleshooting, and resolving clients related issues.» Increased platform efficiency and enhanced security protection by negotiating and acquiring a cloud hostingservices from the best available vendors.» Ensured flawless operations of dedicated, cost-effective virtual servers by monitoring and maintaining virtual servers. Show less

• 

  UDR - Opening Doors to your future

  Apr 2019 - May 2024

  Developing and enhancing SugarCRM solutions to streamline business processes and improve user experience. Focused on creating robust, scalable applications while maintaining high standards of service and adhering to SLAs.» API Development: Designed and implemented RESTful APIs to integrate SugarCRM with external systems, ensuring seamless data exchange and enhancing system functionality.» Front-End Development: Utilized HTML, JavaScript, and CSS to create user-friendly interfaces and improve the overall user experience.» Back-End Development: Worked with PHP and MySQL to develop and maintain the server-side logic of SugarCRM applications, ensuring data integrity and performance.» Postman Utilization: Employed Postman for API testing and validation, ensuring reliability and functionality of integrations.» AGILE Workflow: Collaborated in AGILE development environments, participating in sprint planning, daily stand-ups, and retrospectives to deliver high-quality software on time.» Process Improvement: Identified and implemented process improvements to enhance efficiency, streamline workflows, and reduce operational costs.» Cross-Platform Integration: Worked on integrating SugarCRM with various third-party applications, enhancing cross-platform workflows and ensuring data consistency.» User Support: Provided technical support and training to end-users, addressing inquiries and resolving issues related to SugarCRM applications.» Documentation: Created and maintained comprehensive documentation for developed features and integrations, ensuring knowledge transfer and facilitating future maintenance. Show less Supporting and developing multiple platforms as an administrator on the Application Development team. Hands-on in improving processes for better, more thorough, efficiency while maintaining high service and SLA. Enhancing cross-platform workflows between supported applications.» Delivering administrative support with a technical background and application development understanding » Playing a critical role in UDR’s workflow automations between Cognos, UKG, and ServiceNow.» Acting as the first POC for countless users for application inquiries among supported platforms.» Automated tasks for better management of operating systems and processes through creation of PowerShell scripts.» Improved system security and protected privacy by implementing and utilizing a Virtual private network (VPN).» Fostered interdepartmental communication and ensured real-time sharing of resources across the organization by managing and controlling computer networks. Show less

  • Software Developer

    Oct 2022 - May 2024

  • Applications Administrator

    Apr 2019 - Oct 2022