Melvin Joseph

Experience

• 

  Skyblue.aero

  Sept 2017 - May 2018

  Customer Service Representative

  The role involves effectively engaging with clients to ascertain their specific flight needs and preferences, while also accommodating any special requests. This entails coordinating with multiple departments and external service providers to ensure seamless logistics for chartered flights, including ground services, catering, and crew arrangements. Attention to detail is crucial in preparing and maintaining all necessary documentation, such as permits, clearances, and passenger manifests. Collaboration with the finance department is essential for accurate billing processes. Additionally, prompt and professional resolution of any client or crew concerns, along with managing communications, are key responsibilities. Providing valuable insights for service improvement, maintaining meticulous records, and databases pertaining to chartered flights and client services complete the role's scope. Show less

• 

  Red Learning

  Dec 2018 - Nov 2019

  Training Consultant

  The role involves conducting impactful cold calling initiatives and managing sales processes effectively. This includes analyzing market data to devise successful sales strategies, engaging clients with detailed product explanations, and making informed decisions on offers and discounts to maximize sales. Skillful preparation and delivery of quotations, along with organizing consultations and seminars to highlight company expertise, are crucial. Utilizing social media marketing skills to engage clients, building and maintaining strong client relationships, and presenting proposals while negotiating terms for business partnerships complete the responsibilities of the role. Show less

• 

  Amazon

  May 2020 - Dec 2024

  The role involves investigating and lifting/unclassifying restrictions on sellers at the ASIN group level, resolving inbound tickets from the Seller Support team, and escalating unresolved issues. It requires maintaining a track record of delivering results, generating and managing reports, and overseeing daily, weekly, and monthly team reports. Enhancing team performance through data-driven processes, creative solutions, and implementing solutions to achieve operational goals are key responsibilities. Identifying root causes of issues, leading calls with stakeholders for resolution, and collaborating with cross-functional teams to align on objectives and formulate strategies are crucial. Additionally, the role involves identifying opportunities for process optimization, implementing quality control measures for accurate catalog data, and engaging with external partners to address catalog-related inquiries and concerns. Show less Efficiently investigate and lift restrictions on sellers at the ASIN group level, resolve inbound tickets from Seller Support, and escalate unresolved grievances. Maintain a track record of delivering results using data for report generation, manage team reports, and enhance performance through creative processes. Develop solutions, improve data quality, and address operational goals. Lead stakeholder calls to resolve issues promptly, collaborate with cross-functional teams to align on business objectives, and formulate short and long-term strategies. Show less

  • Senior Product Compliance Associate

    Oct 2023 - Dec 2024

  • Business Operation Specialist

    May 2020 - Oct 2023