Elamin Elsheikh

Experience

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  Self-employed

  Mar 2000 - Jun 2002

  Customer Service Analyst

  With over 3 years in wealth management, I’ve specialized in advising high-net-worth clients and families, managing portfolios ranging from $1M to $50M+ in assets.My focus on personalized strategies and proactive communication has helped clients navigate complexities like generational wealth transfers and volatile markets, consistently achieving their financial objectives

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  AlNile Bank

  Apr 2003 - Dec 2012

  Product Development Specialist

  Client Relationship & Sales • Managed a portfolio of AlNile Bank high-net-worth clients, increasing assets under management by 5% within 6 months. • Boosted customer retention by 20% through proactive relationship-building and personalized financial solutions. • Achieved 15% growth in loan and investment product sales by identifying client needs and delivering tailored recommendations.Financial Analysis & Risk Management • Conducted in-depth financial assessments, reducing loan default risk by 40% through improved credit analysis strategies. • Spearheaded compliance initiatives that ensured 100% adherence to banking regulations, mitigating potential financial risks. • Optimized risk assessment processes, reducing fraudulent transactions by 60% and enhancing security measures.Customer Service & Problem-Solving • Resolved complex customer issues with a 90% satisfaction rate, reinforcing trust and brand loyalty. • Developed and executed a customer engagement strategy that increased Net Promoter Score (NPS) by 4 points. • Provided expert financial guidance, helping clients achieve their financial goals and increasing referrals by 50%.1️⃣ **Create a Monthly Checklist**: Audit deadlines, training renewals, and safety drills. *(I use Trello to automate reminders!)* 2️⃣ **Host a 10-Minute Safety Huddle**: Share quick tips (e.g., “How to Report Hazards”) at team meetings. 3️⃣ **Document EVERYTHING**: If it’s not written down, it didn’t happen. Show less

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  بنك النيل

  Apr 2003 - Dec 2012

  محاسب

  مصرفي

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  U.S. Department of State

  Mar 2013 - Mar 2013

  Cashier
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  Riyad Bank

  Mar 2013 - Dec 2014

  Accountant

  *Prepare, examine, or analyze accounting records, financial statements, or other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards.*Develop, implement, modify, and document recordkeeping and accounting systems, making use of current computer technology.*Report to management regarding the finances of establishment.*Establish tables of accounts and assign entries to proper accounts.*Analyze business operations, trends, costs, revenues, financial commitments, and obligations to project future revenues and expenses or to provide advice.*Survey operations to ascertain accounting needs and to recommend, develop, or maintain solutions to business and financial problems.*Compute taxes and Zakat owed and prepare tax returns, ensuring compliance with payment, reporting, or other tax requirements.*Advise management about issues such as resource utilization, tax strategies, and the assumptions underlying budget forecasts.*Provide internal and external auditing services for businesses or individuals.*Advise clients in areas such as compensation, employee health care benefits, the design of accounting or data processing systems, or long-range tax or estate plans.*Represent clients before taxing and Zakat authorities and provide support during litigation involving financial issues.*Maintain or examine the records of government agencies.Operational Excellence & Process Improvement • Streamlined banking operations, cutting transaction processing time by 50%, improving efficiency, and enhancing customer experience. • Led the implementation of 5 digital banking solution, increasing online customer engagement by 40%. • Trained and mentored a team of 5, driving performance improvements and exceeding sales targets by 60%. Show less

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  Mawten Real Estate Co.

  Jun 2015 - Feb 2023

  Contract Administratorاخصائي عقود

  -Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.-Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.-Coach, mentor and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities.-Lead employees to meet the organization's expectations for productivity, quality, and goal accomplishment.-Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.- **Streamlined scheduling** for 5 executives, **reducing meeting conflicts by 30%** through optimized calendar management tools (e.g., Outlook, Calendly). - **Managed travel arrangements** for leadership, **cutting costs by 20%** by negotiating vendor discounts and optimizing itineraries. - **Automated filing systems**, reducing document retrieval time by **50%** by implementing cloud-based organization (e.g., Google Drive, SharePoint). - **Coordinated office operations**, including supply inventory and vendor relations, **saving $100,000 annually** through bulk purchasing. - **Drafted error-free reports/presentations** for leadership, improving clarity and reducing revision requests by **40%**.- **Supported 8-person team** with scheduling, correspondence, and event planning, ensuring **100% on-time project deliverables**. - **Reduced onboarding time for new hires by 25%** by creating standardized training materials and checklists. - **Processed 500 invoices/month** with **99% accuracy**, improving AP/AR efficiency. - **Acted as first point of contact** for clients, resolving **90% of inquiries** without escalation. Show less

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  Tim Hortons

  Jun 2023 - Oct 2023

  Operations Team Member
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  Self-employed

  Nov 2023 - now

  Delivery Driver