Tracy Walsh

Tracy Walsh

Computer Science Tutor

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location of Tracy WalshKitchener, Ontario, Canada

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  • Timeline

  • About me

    Sr. Learning Specialist/Technical Writer

  • Education

    • University of Waterloo

      1996 - 2000
      BA (Hons)
  • Experience

    • University of Waterloo

      Jan 2001 - Apr 2001
      Computer Science Tutor

      Tutored students in a course that teaches word processing, spreadsheet, and database fundamentals on Macintosh computers. Supervised students during scheduled computer lab time - answered questions and solved computer problems.

    • Practice Solutions Software

      Apr 2001 - Mar 2009

      Trained large clinics (doctors and staff) on use of electronic medical record(EMR). Provided support, technical guidance, and training to peers. Provided phone support for PS Suite (electronic medical record) products, as well as for peripheral hardware and operating systems. Trained medical clinics on the use of scheduling, billing, and EMR.

      • Senior Trainer/Technical Support Specialist

        Jun 2006 - Mar 2009
      • Trainer/Technical Support Specialist

        Apr 2001 - May 2006
    • MD Physician Services

      Apr 2009 - Jul 2011
      Technical Writer

      Developed and maintained client-facing documentation such as release notes and user manuals.

    • MD Physician Sevices

      Aug 2011 - Feb 2013
      Product Training Specialist

      Developed and delivered training to internal audiences for electronic medical record software. Created and maintained internal training documentation.

    • TELUS Santé | TELUS Health

      Mar 2013 - now
      Sr. Learning Specialist

      Create education content materials such as online help, release notes, video tutorials, and training curriculum for electronic medical record systems (EMRs) for both internal staff and end-users (healthcare providers and their staff).

  • Licenses & Certifications

    • Certified Technical Trainer

      CompTIA
      Jan 2012