Tracy Walsh

Experience

• 

  University of Waterloo

  Jan 2001 - Apr 2001

  Computer Science Tutor

  Tutored students in a course that teaches word processing, spreadsheet, and database fundamentals on Macintosh computers. Supervised students during scheduled computer lab time - answered questions and solved computer problems.

• 

  Practice Solutions Software

  Apr 2001 - Mar 2009

  Trained large clinics (doctors and staff) on use of electronic medical record(EMR). Provided support, technical guidance, and training to peers. Provided phone support for PS Suite (electronic medical record) products, as well as for peripheral hardware and operating systems. Trained medical clinics on the use of scheduling, billing, and EMR.

  • Senior Trainer/Technical Support Specialist

    Jun 2006 - Mar 2009

  • Trainer/Technical Support Specialist

    Apr 2001 - May 2006
• 

  MD Physician Services

  Apr 2009 - Jul 2011

  Technical Writer

  Developed and maintained client-facing documentation such as release notes and user manuals.

• 

  MD Physician Sevices

  Aug 2011 - Feb 2013

  Product Training Specialist

  Developed and delivered training to internal audiences for electronic medical record software. Created and maintained internal training documentation.

• 

  TELUS Santé | TELUS Health

  Mar 2013 - now

  Sr. Learning Specialist

  Create education content materials such as online help, release notes, video tutorials, and training curriculum for electronic medical record systems (EMRs) for both internal staff and end-users (healthcare providers and their staff).