Nick Cousins MBCS MIOL

Experience

• 

  BT

  Oct 2004 - Jul 2005

  Customer Service Representative, DQ

  Handling Directory Enquiries calls for the UK on BT's 118 500 service.

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  HCL BPO

  Aug 2005 - Jan 2007

  Campaign Trainer / Team Lead (BT Inbound Sales Channel)
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  SureSkills

  Feb 2007 - Oct 2007

  Training Consultant

  Delivering training on an Electronic Document & Records Management system to NI Civil Service staff.Providing desk-side support for the roll-out of the software across all government departments.

• 

  Capita

  Feb 2008 - Mar 2008

  Training Consultant

  Designed course material for Data Protection Act and Freedom of Information Act training for Civil Service HR contact centre staff within Capita's shared service centre.Delivered soft-skills and IT systems training to contact centre staff.

• 

  Fujitsu

  Apr 2008 - Jul 2008

  Training Consultant

  Worked on a government IT project training programme delivering change management training to Civil Service staff, and designing eLearning packages.

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  Rehabstudio

  Aug 2008 - Oct 2008

  Web Developer

  Developing PHP-based websites for global clients.

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  2ML Ltd

  Jul 2009 - Nov 2010

  Web Developer

  1. Developed a SaaS website solution for pharmacies, allowing creation of templatable websites from minimal information.2. Introduced cloud infrastructure including Google Mail and Amazon Web Services.3. Developed an bespoke integrated Customer Relationship Management platform linked to a VoIP phone system, and the SaaS website platform to provide a fully integrated cloud-based business software stack.

• 

  IZIZI (UK) Ltd

  Nov 2010 - Apr 2011

  Director

  Provided web development services to Web Design agencies.Developed a cloud-based SaaS Two-Factor Authentication platform which uses a pay-as-you-go model to provide industry leading security for web apps.

• 

  Barclay Communications

  Apr 2011 - Dec 2013

  Responsibilities:- Manage the eBusiness department, consisting of five full-time staff- Project-manage up to 30 open projects, liaising with clients and managing production- Developing products and strategies to ensure the continued profitability and growth of the department- Architecting cloud-based applications to address client needs, primarily in the mobile B2B arena.- Coaching members of the team to develop their skills and experience, and maintain a constant cycle of improvement within the whole department- Facilitate regular team meetings and brainstorms- Attend pre-sales meetings with potential clients and work with the Business Development team to develop proposals for all prospective projects- Design and manage the department's cloud-based server architecture, and work with providers to implement continuous improvements.- Liaising with freelancers, suppliers, and other internal departments to keep production on target- Provide training and technical assistance to clients- Research, development and planning of all new technologies implemented within the department Show less 1. Introduced Knowledge base and Source-Code Management systems for Development team.2. Standardised web development using Wordpress, jQuery, and HTML5.3. Initiated a programme of mobile development including web-based apps utilising the latest offline availability techniques, as well as a responsive mobile-first approach to mobile websites.4. Developed a bespoke Wordpress plugin enabling eCommerce websites to be developed rapidly, and with a high degree of customisation and technical performance. Show less

  • eBusiness Manager

    Mar 2012 - Dec 2013

  • Senior Developer, eBusiness

    Apr 2011 - Mar 2012
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  NBCUniversal, Inc.

  Dec 2013 - Mar 2014

  Senior Software Developer
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  GCD Technologies

  Apr 2014 - Aug 2016

  Project Manager

  - Project Management- Business Analysis- Software Development

• 

  Right Revenue Ltd

  Sept 2016 - Jan 2018

  Chief Technology Officer

  - Recruited and built a team of engineers- Helped craft the product from the ground up- Imposed industry standard code review, project management, testing and CI/CD processes- Liaised with clients and suppliers to draft requirements and build integrations with standards-based and proprietary APIs- Created a bespoke ETL pipeline utilising on-premise software and Amazon Web Services for batch-loading of third-party data- Implemented a serverless microservices-based approach to integrating with third-party APIs to access realtime data- Designed the internal IT infrastructure, which was completely cloud-centered including VOIP, Office 365, Google Hangouts, Slack, Multi-factor Authentication and cloud-based holiday tracking- Hands-on software development as 80% of my day-job including Laravel (PHP), NodeJS, Python, MySQL, NoSQL and a lot of AWS services (EC2, S3, Lambda, SQS, SES, Elasticache, RDS, DynamoDB, Route53)- Reported directly to the board, representing the technological interests of the company Show less

• 

  Relative

  Feb 2018 - May 2021

  Managing Director

  We started small, and now we're growing! Relative specialises in building high quality mobile and web applications to enable Digital Transformation. We use agile practices and develop using the latest serverless and cross-platform technology to deliver on your vision of the future for your product or service.

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  Agilicent

  Jan 2022 - Jan 2025

  CEO
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  Freelance

  Feb 2025 - now

  Business Coach

  Leveraging my 20 years of leadership experience to help organisations and leaders navigate complex business and technical challenges. I offer tailored problem-solving sessions and structured coaching programmes focused on developing leadership skills and ensuring accountability, driving improvements in team dynamics, communication, and process innovation.