Marek Horak

Experience

• 

  Zanini Industries

  Aug 2012 - Oct 2012

  Laboratory technician
• 

  TESCO STORES SR, a. s.

  Feb 2013 - Aug 2016

  - I cooperate with all CE Customer Service Country Leads on mapping existing reporting related to Customer Service- I prepare suggestions of centralized reporting by consultation with CS Country Leads - I closely cooperate with IT, HR, Productivity and the others stakeholders to deliver centralized reporting- I am able to get required data needed for CS reporting from different sources- I am preparing reports for customer service areas: (checkouts, CSD, cash office) together with report analysis to spot poor performers as well as providing ready guidelines for improvements.- I provide ad hoc summaries, reports, analysis for the customer service.- I highlight potential issues in performance, advice suggestions for performance improvements- I am continuously improving reporting of KPIs - I consult reporting content with relevant stakeholders to make sure expectations were covered and alignment with valid processes and procedures is in place.- I liaise with productivity department to make sure that all operational changes in customer service are reflected in reported KPIs (being an impact or a benefit).- I am collating and processing data from CE country leads and other business units.- I do other ad hoc tasks at the request of my Line Manager.- I am a „Go-to” person centrally to discuss issues related to the KPIs reporting Show less

  • Central Europe Business data analyst for Customer service

    Jul 2015 - Aug 2016

  • Customer Service Specialist

    Dec 2014 - Jun 2015

  • E-commerce marketing coordinator

    Dec 2013 - Nov 2014

  • Manager trainee

    Feb 2013 - Dec 2013
• 

  Ireland, Canada, US

  Sept 2016 - Jun 2017

  Studying an English language abroad - Ireland, Canada, US

  Intensive English language course in DublinSelf-educational and conversational stay in Toronto and New York

• 

  Coca-Cola Hellenic Bottling Company

  Nov 2017 - Apr 2020

  Senior Category Management Specialist (space management)

  - creation of category analysis, profitability analysis, ad-hoc analysis for the most valuable customers- monitoring of market trends- production of presentations and reports for the key customers- development and maintanance of a good relationships with the customers- cooperation on local and international marketing projectsKey customers: - Tesco (cz/sk), Terno, Billa- Coop, Fresh, CBA, Sama- Shell, Lukoil

• 

  HOPIN

  May 2020 - Apr 2021

  Ecommerce Project Manager

  - Brings strong players for the e-commerce market place () - Leads on the assigned project (e-commerce market place www.HOPINSTORE.sk ), brings technological and user-friendly solutions.- Responsibility for planning and managing processes.- Operational management for one or more online stores.- Responsibility to hit the set business and marketing goals.- Ensuring systematic product development.- Coordination and cooperation with team of programmers, designers, sales, marketing and customer support on the projects.- Designing advertising campaigns aimed at increasing profits and evaluating the success of advertising campaigns in cooperation with the marketing department.- Establishing and maintaining relationships with suppliers and partners.- Communication and verification of the project direction with the Leader Show less

• 

  Berlin Brands Group

  Apr 2021 - now

  - Leading a team of 6 category managers for all product categories on electronic-star and klarstein weshops across 8 countries (SK, CZ, HU, PL, HR, SI, BG, PL) + Market places.. - Responsible for the profitable growth of the assigned categories- Definition of quarterly based Objective Key Results, setting of weekly & monthly targets- Daily performance monitoring, report analysis, prioritization of tasks- Conduct regular jour fixe meetings to follow up on topics and motivate team- Development of mid & long-term strategy for portfolio via category audits: in-depth performance analysis and launch of action plans- Improvement of processes and development of projects in collaboration with other departments (Sourcing, Purchasing, Channel Management, Marketing, Logistics, Content, IT...) Show less - Analyze data or insights to determine industry and consumer trends across CEE sales channels (SK, CZ, PL, HU, HR, BG, RO, SI) - Develop, lead and execute long-term and short-term strategies for the success of assigned product category - Work hand-in-hand with marketing team, customer service team, content management and IT team to determinate competitive pricing and promotional activities of product and product categories - Calculate forecasts for product demand trends to ensure the sustainability of inventory - Research competitors and products to suggest appropriate pricing and promotional activities across our sales channels within seven countries in CEE region - Create entry plans for products that are new in the market - Manage and track assigned sales KPIs Show less

  • Head of Category Management CEE

    Apr 2024 - now

  • Team Lead Category Manager CEE

    Oct 2021 - Apr 2024

  • Senior Category Manager CEE

    Apr 2021 - Sept 2021