William Lofgren

Experience

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  Cost-U-Less, Inc. (CULS)

  Mar 1992 - Jun 2008

  Vice President - Information Systems

  Reporting to the CEO, I led teams in the design, procurement, development, implementation, and operational support of core business systems, including Point of Sale, Finance, Inventory, Purchasing, and Supply Chain Management (SMS). Designed systems and processes to meet the challenge of operating retail locations and distribution centers in four countries, three US Territories, and with operations spread across fourteen time-zones.Key member of Executive Team, advising stakeholders in the strategic deployment of information systems. Responsible for the alignment of IT resources and priorities with the business strategies. Responsible for developing and executing both CAPEX and OPEX budgets for IT.My Team established Cost-U-Less as the retail technology leader within the markets that we served. At store level we leveraged Fujitsu TeamPos POS, running ISS45, NCR 7875 Scanner/Scales, Symbol wireless scanners, HHP Dolphin 7400 mobile computers, and custom designed check stands. These technologies, along with thoughtful implementation, provided our Customers with an unequaled shopping experience and a delivered a high ROI for the Company. To successfully manage and support a geographically diverse store base, and multi-channel distribution system, we developed a custom SMS application. In collaboration with store operations, merchandising and the executive team, I managed the team charged with facilitating technical and business initiatives.The result: Under my IT leadership, the company grew from a single store into a thirteen store chain, generating in excess of $500 million in revenue annually (2008 dollars). I was part of the executive team that took the company public. Ultimately, I was part of the team that successfully sold the company to The Northwest Company, where I lead IT transition activities for Cost-U-Less. Show less

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  Consultant to the Northwest Company

  Jun 2008 - Jan 2009

  Technical Consultant

  Assisted The Northwest Company with operational expertise as they integrated Cost-U-Less systems and applications into their business. Provided technical expertise to support a successful integration of Finance, Purchasing, Supply Chain Management and POS systems. Trained Northwest Company IT personnel, and provided system support throughout the integration process.

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  Sprint

  Aug 2009 - Oct 2013

  Led a geographically disbursed Service Desk team, Identity Management team, a ServiceNow development team, a Change Management team, and had additional responsibilities for retail application management.The Service Desk team and IAM teams provided technical support for internal customers. Facilitated the implementation of Event Management and Problem Management. Facilitated the build-out of the Knowledge Management DB, and incorporated it’s usage into the Incident Management processes. Clearwire’s Service Desk enjoyed an exceedingly positive reputation within the company, due in large part to creating and maintaining a positive, engaging, challenging work environment.The Service Now development team brought innovation to the IT organization. As part of a cross-functional initiative, the team created a CMDB within Service Now, and incorporated it’s usage into existing functionalities (Incident Management and Change Management). Additionally, new functionalities such as Event Management, Problem Management, and Service Catalog all leveraged CMDB.The Change Management / IT PMO team was successful not only in ensuring that projects and practices were SOX compliant (zero deficiencies), but were also recognized as true partners facilitating change within the organization.Additionally, I continued the work of Retail Application Manager (listed below), partnering with Marketing, Real Estate, Store Operations to deliver innovation within the retail stores.My success in leading such a diverse team came less from my direct outputs, and more from facilitating the success of my team members. The most rewarding of which was having six individuals on my team receive nominations for “Clearly the Best”, a peoples-choice award, celebrating significant contributions of individual team-members. Ultimately, two team-members received this award, which was earned by less than 1% of Clearwire employees. Show less (Formerly Clearwire, acquired by Sprint in 2013)Developed and managed a team responsible for retail IT solutions within the “Clear” branded retail stores.The team was responsible for all applications within the retail store, including application development for Point of Sale. The scope of responsibility included all activities from requirements gathering through deployment of the release package. Provided tier 2 support for technical issues and developed support processes for the retail channel. Partnered with POS application vendor to define their roadmap for application development and enhancements. Collaborated with functional teams within the company to leverage POS functionality to support new business initiatives, such as third-party payment alternatives (ePay). Partnered with Enterprise Security team to complete annual PCI compliance audits.In collaboration with Marketing, the team deployed an interactive digital media solution (ADFLOW) into the retail locations. This enabled the business to react more quickly to new pricing options and product advertising, while reducing production and distribution costs of marketing materials. Partnered with the Marketing team to leverage retail systems to support branding and marketing initiatives. Collaborated with business and facilities partners to define IT requirements and recommend innovative technology solutions that aligned with overall business strategies.The team successfully opened 185+ store/kiosks nationwide in 24 months with POS, digital signage and centralized monitoring/support. Provided innovative web-based retail solutions for both our customers and Clearwire sales staff. Provided onsite support to assist with each store opening and new market launch activities. Show less

  • Sr. Manager - Enterprise Support and Compliance

    Feb 2012 - Oct 2013

  • Manager - Retail Applications

    Aug 2009 - Feb 2012
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  Tommy Bahama

  May 2014 - May 2024

  Product Mgr – Retail Systems and Payment Technology

  Partnering with IT, Retail Operations, and Finance, I was responsible for in-store retail applications, including Point of Sale and Payment Processing, leading multiple large-scale initiatives to continually enhance the Tommy Bahama guest experience. Led efforts to integrate Order Management capabilities (OMS) into an existing Point of Sale application, allowing guests to order merchandise, not available in store, from within a POS transaction. Enabled: Ship from DC, Ship from Store and Pick-up in Store use cases.Championed efforts to migrate to a new third-party sales tax determination engine for POS. Enabling greater tax accuracy for guests and improved compliance for Finance partners.Led multiple payment projects that enabled and advanced EMV functionalities, contactless payments, Tokenization, E2EE, including real-time monitoring and remote management capabilities, to provide secure payment processing for guests. Show less