Stian Breivik

Experience

• 

  ITet AS

  Jan 1999 - Jun 2000

  Sales Consultant

  Sale of IT-services and products to developed customer Portfolio, mainly Public Customers like Hospitals, Municipalities and University Colleges.

• 

  Oslo DataSenter

  Jun 2000 - May 2004

  Account Manager, Sales at Oslo Datasenter As

  Developed and maintained Customer Portfolio within SMB market, focusing on software, hardware and system integration.

• 

  Microsoft

  Jun 2004 - Oct 2019

  Ownership of the global internal application, GetHelp®, a tool for documenting, managing and escalating customer and partner issues. Responsible for continuously making this a more efficient, time saving and intuitive tool.• Focus on automating complex processes and applying proactive product development.• Working with the leadership team, defining and aligning on the product’s vision.• Liaison between global user community and engineering team based in India.• Leading virtual teams with representatives from all time zones, focusing on user feedback.• Designing, testing and implementing new functionality through 6 weeks release cycles.• Responsible for Disaster Recovery, User Acceptance Testing, Communications and Training.• Securing Business Continuity through planning, documenting strategies and managing incidents.• Managing communications for releases and unplanned incidents impacting availability/functionality. Show less Managed multiple programs of work to improve customer experience, drive business efficiency, operational excellence, identify risk and reduce costs. • Automating and improving tools and processes.• Addressing root cause of issue to prevent impact to other customers.• Building and maintaining guidelines for case management to ensure consistent and reliable data.• Analyzing and addressing gaps in case management.• Managing Executive Alerts, keeping stakeholders informed of potentially high impact escalations. Show less

  • Global Operations Program Manager

    Jul 2015 - Oct 2019

  • EMEA Business Program Manager

    Jan 2011 - Jun 2015

  • Advocacy Manager

    Jun 2006 - Feb 2011

  • Partner Account Manager

    Jun 2004 - May 2006
• 

  Oslo Market Solutions AS

  Feb 2020 - Dec 2022

  Delivery Manager
• 

  SAS

  Dec 2022 - now

  Sr. Cloud Services Delivery Manager