Vanya Sotirova

Experience

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  IBM

  Nov 2008 - Oct 2009

  CSP

  Solving customer’s problems, providing service and accomplishing customer’s requirements, primary customer care

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  Sitel

  Oct 2009 - Dec 2013

  CSP

  - Solving customer’s problems and providing service via phone and e-mail- Creating technical cases- Escalate consumer complaints- Responsible for identification of consumer requirements and routing them to the correct technical specialist (redirecting to next level support)- Achieves productivity and quality targets as set by the manager- Participates in team meetings, discussions and other activities in order to improve the quality of the operation

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  Sofica Group

  Dec 2013 - Dec 2014

  Project Support Specialist / Project Manager Entry Level/

  Providing support to internal company local, strategic or WW projects to ensure that they meet all scope, time, budget and quality expectations through planning, controlling and managing on a country as well on regional/sub-regional level.

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  Hewlett-Packard

  Dec 2014 - Oct 2019

  Project Support Specialist / Project Manager Entry Level/

  Providing support to internal company local, strategic or WW projects to ensure that they meet all scope, time, budget and quality expectations through planning, controlling and managing on a country as well on regional/sub-regional level.• Forecast predictability, understanding financial rules incl. whole project forecasts (incl. Backlog)• FULL transparency of financials (cost and deliverables in line, understand margin erosions), view/review the project from different angles and understand „inconsistencies“• Monitoring Project status and Project Management plan• Milestone and acceptance criteria’s (how and when to get there?) – update status on a monthly basis• Understanding cross BU project dependencies – identify and manage the risks• Create value for consumption based deals – recommendations to avoid penalties, time delays, outages• Preparation of BID documentation - offer, approval process, budget calculation, planning of resources• Managing 3rd party vendor - communication with stakeholders, price negotiation, ordering process, financial review, invoice initiation and confirmation• Proactiveness of new potential business• Managing red projects and creation of action plan to reduce margin erosion Show less

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  Hewlett Packard Enterprise

  Oct 2019 - Aug 2022

  - Coordinate internal resources and third parties/vendors for the flawless execution of projects- Ensure that all projects are delivered on-time, within scope, SLA and budget- Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility- Ensure resource availability and allocation- Develop a detailed project plan to monitor and track progress- Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques- Measure project performance using appropriate tools and techniques- Report and escalate to management as needed- Successfully manage the relationship with the client and all stakeholders- Perform risk management to minimize project risks- Establish and maintain relationships with third parties/vendors- Create and maintain comprehensive project documentation Show less Bid Phase• Initial review of the contractual/bid documentation • Interaction with the bid team and gather input as necessary • Preparation of the relevant initiation documentation and creation of the project in the respective reporting tools • Opening and follow up on approval requests and creation of customer proposals • Calculation of estimated project cost / revenue / margin • Ensuring the proposal and the project budget have been approved by the responsible management Delivery phase • Project setup: Analyze project information data and project status, organize handover meeting • Update project status in the relevant tools and systems (monthly and quarterly forecast, risk management) • Manage project costs and revenues • Manage invoices to customer Participating to Delivery Reviews when project is at risk • Prepare SOW (Statement of Work) for 3rd parties and coordinate SOW signatures • Check project status with Technical Consultants, ECO, Sales, Pursuit and Delivery Leads Show less

  • Account Delivery Manager

    Aug 2021 - Aug 2022

  • Project Manager

    Oct 2019 - Aug 2021
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  Unblu Inc.

  Aug 2022 - Jan 2024

  Business Project Lead

  Coordination and completion of projects on time within budget and scope. Overseeing of all project aspects. Setting deadlines, assigning responsibilities and monitoring and summarizing the progress of the projects. Preparing status reports for key stakeholders.- leading the planning and implementation of the project- facilitating the definition of project scope, goals and deliverables- defining project tasks and resource requirements- developing full scale project plans- assembling and coordinate project stuff- managing project budget- managing project resource allocation- planning and scheduling project timelines- tracking project deliverables using appropriate tools- providing direction and support to project team- performing quality assurance- constantly monitoring and reporting on the progress of the project to all key stakeholders- presenting reports defining project progress, problems and solution- implementing and managing project changes and interventions to achieve project outputs- performing project evaluations and assessment of results Show less

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  Intero Consulting

  Feb 2024 - now

  Business Consultant